People Coordinator

The Opportunity

Uniting the expertise and capabilities of Ashfield and Huntsworth Health, Inizio has just been launched to become THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients' business challenges into opportunities.

We are a team of 12,000 experts working together in 35 countries to create something extraordinary. We exist to solve health challenges and develop transformational ideas that positively impact human lives. Working at Inizio offers an opportunity to work for a game-changing company built with one goal. That is to redefine health and life sciences by empowering our people to inspire new possibilities that advance health and build brighter futures.

The Role

As a People Coordinator, you will act as the primary point of contact, providing first level support and guidance, whilst encouraging employees to take a self-service approach. In addition, you will help support the delivery of a high quality, efficient administrative and transactional service across the employee life cycle.

This is a remote role and you will be supporting business units across EST, CT time zones as well as Europe.

Here’s What You’ll Be Doing

• Provide first-line support and guidance on areas of the employee lifecycle on people policy, processes and payroll, providing a ‘once and done’ resolution to queries, escalating where appropriate.
• Responses to queries are acted upon and resolved in a timely manner, in accordance with the Service Level Agreement.
• Legal and statutory compliance is met and in accordance with policy and procedures.
• Case management system is updated to accurately reflect advice and support provided.
• Reference relevant knowledge base articles and other policy materials to ensure responses are accurate and in accordance with the business.
• Assist with administrative and transactional queries which support the employee life cycle from employee change requests through to off-boarding and exit, ensuring high quality, consistent levels of service.
• Accurate and timely documentation and processing. Meeting Payroll processing deadlines.
• Ensuring legal compliance when processing transactions.
• Case management system is updated to accurately reflect transactional processing activity. Signposting and coaching employees to maximise employee self-serve using Workday.
• Effective utilisation and optimisation of Workday, including data accuracy, data cleansing, providing reports whilst utilising reporting to monitor task completion whilst actively coaching or redirecting employees or managers.
• Performance measured through data accuracy.
• Compliance with policies and procedures.
• Managers are confident to complete tasks without HR intervention following coaching and direction.
• Record and maintain accurate employee personal files
• Correct filing and categorisation of employee documentation in accordance with document naming conventions.
• Compliance with document auditing process.
• Support the maintenance of knowledge base articles in accordance with any required changes to ensure it continues to reflect our brand and EVP.
• Regular review of knowledge base content and feedback.
• Continuously reviews and update articles to ensure accuracy and compliance.
• Actively contribute to the continuous improvement of processes, systems, procedures, and change activities.
• Proactive contribution and feedback on challenges and opportunities for improvement of processes, systems and behaviours.
• Participates and takes an active role in projects to support the ongoing improvement of the service.
• Respond flexibly and work with colleagues in response to any necessary changes in work priorities and undertake other duties when required.
• Performance measured through feedback from team colleagues.
• Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures, and statutory requirements.
• Employee e-files are secure, passwords applied and maintained.
• No data breaches .
  

What Do You Bring To The Role?

Essential

• Methodical and organized with the ability to meet deadlines and prioritise a busy and varied workload.
• Attention to detail, responsive, with a customer service-minded approach, is a must.
• Excellent interpersonal communication skills with an ability to develop strong, positive relationships.
• Ability to work flexibly, organise and prioritise workloads to meet business requirements.
• Proactively identifies customer needs and take responsibility to resolve customer complaints.
• Ability to adapt quickly to changing priorities.
• Ability to work across all levels of the organization.
• An enthusiastic individual who is keen to learn.
• Good IT competence (Microsoft Office including Outlook, Excel, PowerPoint and SharePoint).
• Resilience and tenacity to see things through to conclusion.
• Initiative and drive to continuously identify ‘better ways’ of working to improve efficiency.
  
  

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation

$65,000—$65,000 USD

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.