Community Health Worker, Generalist

Community Health Worker, Generalist Job Category: Community and Social

Services Requisition Number: COMMU001061 Full-Time Springfield, MA

01103, USA Reports to: Project Manager Supervises: N/A Salary/Status:

Non-Exempt Hours: 40 Hours/Week Note: This position is grant-funded;

this is a 1- to 2-year opportunity with possibility of renewal and

sustainability depending on performance, funding, and departmental

needs. Minimum Requirements: Oral and written fluency in English

(fluency in another language a plus, such as Spanish, Arabic, Russian,

Vietnamese, Nepali, Somali, or Swahili). Associate?s or technical

degree/certification in a health, human services, or education field, OR

equivalent professional or lived experience. Holds Community Health

Worker certification, OR willing to obtain training and certification

upon hire (offered onsite during work hours at no cost). Ability to

independently and effectively balance and prioritize daily tasks,

including caseload management, visit documentation, social determinant

of health screening, pre-scheduled client visits, walk-in visits/warm

handoffs, community outreach, home visits (following public health

safety protocols), special projects, and occasional trainings, webinars,

and meetings. Understanding of complex medical, social, cultural, and

environmental challenges commonly experienced by individuals and

communities who seek community health center services. Ability to assist

individuals with a compassionate and professional demeanor, and to

exercise patience and tolerance with individuals who are confused or

frustrated. Ability to exercise cultural sensitivity when providing care

to patients representing diverse cultures, ethnicities, religions,

sexual orientations, gender identities, socioeconomic statuses,

educational backgrounds, worldviews, health beliefs, literacy levels,

and languages. Excellent interpersonal communication skills and ability

to build effective working relationships with diverse client

populations, medical staff, interpreters, and community partners.

Willing to provide care coordination, support, and information regarding

sensitive health care needs, such as behavioral health, substance use

disorder, reproductive health, LGBTQIA+ health, domestic violence, and

infectious disease. Comfortable and willing to facilitate group-based

educational activities and to represent agency at public engagements,

including health fairs, mobile clinics, radio interviews, press

conferences, and community events. Ability to listen actively,

demonstrate responsiveness to team needs/requests, and integrate

feedback thoughtfully and promptly. Ability to draw on knowledge, logic,

internet resources, and training materials to problem-solve

independently. High reliability and commitment to adhere to designated

work hours/tasks. Ability to respond to provider and team requests in a

timely manner. Ability to maintain an organized, clean, and professional

workspace. Ability to practice discretion and maintain absolute

compliance with state, federal, and internal policies when handling

confidential client information. Ability to navigate and utilize web

browsers and Microsoft Office applications, and knowledge of or

willingness to learn how to interface efficiently with databases,

Electronic Medical Record systems, and other digital tools. Personal

transportation to travel to occasional out of-town trainings, meetings,

and outreach engagements. Flexibility to conduct outreach engagements on

occasional weekends and evenings. Ability to work full-time, on-site,

and/or remote (per health center policy) to deliver direct patient

services, including at COVID-19 vaccination and testing sites. SEE THE