Vice President, Hospitality

LEGENDS

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends divisions include Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Attractions offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

THE ROLE

The Vice President of Hospitality is a senior-level executive responsible for overseeing the venue’s hospitality operations including guests experience, revenue generation, and financial performance. The Vice President of Hospitality will ensure consistent high standards of service and strategic alignment with company goals with a focus on driving profitability and guest satisfaction.

Essential Dutes And Responsibilities

• Lead a high-quality innovative guest experience with quality food and best in class service.
• Responsible for operational budget, collaborate with GM to manage monthly P&L statements and ensuring that all financial reporting is accurate.
• Develop and execute comprehensive hospitality strategies aligned with company goals, including revenue maximization, cost control, and service quality enhancement.
• Maintain strong and collaborative relationships with the client to include a regular cadence of meetings with designated executives and General Manager.
• Provide leadership and guidance to management personnel to include developing, promoting, counseling, and performance evaluations.
• Stay informed about industry trends, competitor activity, and market demands to identify opportunities for improvement and innovation.
• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines.
• Ensure effective systems for inventory and payroll procedures are in place.
• Work with General Manager to develop yearly operational budgets.
• Perform other related duties, tasks and responsibilities as required.
  
  

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience

• The ideal candidate will have a bachelor’s degree with a minimum of 10 years leadership (including P&L) experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Proven ability to hire, assess, develop, and grow high performing talent.
  
  

Skills And Abilities

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high-level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Must be compassionate, consistent, and fair to the needs of the employee and of the Company.
• Must possess strong written and verbal communication and interpersonal skills.
• Must be detail oriented, organized, able to work independently, prioritize and multi-task.
• Must be willing to contribute and support fellow team members and Venues with a hands-on approach to our culinary operations when needed or asked to maintain our business.
  
  

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.