Resource Center Coordinator

Description

The Resource Center Operations Coordinator is responsible for the daily management and coordination of a dynamic Resource Center serving men and women receiving support services at City Mission of Schenectady. This role plays a vital role in supporting clients navigate pathways toward personal growth, skill building, and employment. The ideal candidate brings a blend of strong organizational skills, technical workforce development knowledge, and deep sensitivity to the complex needs of our community members.

Key Responsibilities

Client Support & Case Coordination

• Conduct one-on-one intakes with clients seeking workforce and personal development support.
• Identify individual goals and match them to appropriate services and resources.
• Create action plans tailored to each client’s workforce readiness and development.
• Schedule appointments with volunteers, employment coaches, partner agencies, and partnering employers.
• Provide clear and relevant information on clients’ needs and status to partner agencies providing services while maintaining confidentiality.
• Support clients in all aspects related to fulfilling requirements to apply for training and/or employment, as well as relevant communications with support agencies and potential employers.
• Track appointments statuses, monitor client follow-through, and conduct timely follow-ups.
  
  

Resource Center Operations

• Send daily updates and reminders to clients and relevant City Mission departments.
• Coordinate, publish, and communicate the Resource Center’s monthly calendar of services and events in a timely manner.
• Collaborate seamlessly with our Foundational Skills (literacy) support services, as an integral part of the Center’s support services.
• Schedule and support Resource Center volunteers based on client needs and availability.
• Maintain up-to-date information across communication channels and daily operation platforms accessed by staff and volunteers involved in the Resource Center operations.
• Be a direct contact between the Center and partner organizations in the coordination of services for our clients, while building continued rapport.
• Manage scheduling of spaces and services based on nature of meetings, technology needed, and privacy needs.
• Coordinate and, as needed, facilitate workshops relevant to clients’ needs (e.g. personal development, skill and/or workforce resource access, or technical skills).
• Collect, analyze, and communicate relevant metrics on services provided by the Center.
  
  

Qualifications

Qualifications:

Technical & Organizational Skills

• Bachelor’s degree or relevant post-secondary education.
• Minimum of 10 years of professional experience, including at least 5 years in human services, community outreach, or a related field.
• Demonstrated expertise in personal development, academic/trade training, and workforce best practices in the workforce.
• Proficient in resume writing, job search, coaching, and employment services.
• Knowledge of local workforce development agencies and educational resources.
• Strong collaboration and partnership skills.
• Excellent coordination and planning skills, detail-oriented, and able to manage competing priorities.
• Proficiency with:
• Microsoft Office Suite (Outlook, Teams, Word, common MS applications)
• Google Workspace (Gmail, Drive, common Google applications)
• Videoconferencing tools (Zoom)
• Job search engines such as Indeed or others
• Strong communication skills, both verbal and written.
  

Interpersonal & Community Awareness

• Compassionate and empathetic approach to working with individuals impacted by trauma, incarceration, addiction, homelessness or housing instability.
• Culturally aware and respectful of diverse backgrounds and experiences.
• Adaptable and responsive in a fast-paced, evolving environment with dynamic client needs.
  
  

Preferred Qualifications

• Prior experience working in human services, workforce development, or case management.
• Bilingual (English/Spanish) or multilingual (preferred but not required).
• Experience in a shelter or transitional housing setting.
  
  

Other

• Current hours of active operation: Monday-Thursday, 9 am – 3pm, some Friday mornings for planned workshops.
• Ability to be present at City Mission’s campus in Schenectady.