Motor Vehicle Supervisor

Description

The Motor Vehicle Supervisor performs managerial level administrative,

supervisory, and professional work in carrying out a comprehensive public

facing service operation. The position specifically supervises a Motor Vehicle

team, which includes vehicle titling, vehicle registration, customer

service appointments and general operational supervision.

Duties

Supervises the daily operation of a Motor Vehicle team, which may include

but is not limited to legislative guidance, budget guidance, business

process implementation, data management, customer service, mail

processing, cashiering, coordination with external and internal

stakeholders, and overseeing staff.

Manages, and ensures statutory compliance of all motor vehicle functions

including: vehicle titling, vehicle registration, vehicle renewals,

VIN inspections, accessibility placards and other vehicle services.

Supports the Motor Vehicle Branch Business Manager as a backup primary point

of contact for Motor Vehicle operations, DRIVES database reporting,

customer service escalations, State Agency communication, and all Branch

vehicle service delivery.

Responsible for the evaluations of their Motor Vehicle team as directed by the

Branch Business Manager.

Informs the Branch Business Manager on the status of projects and/or changes

within Motor Vehicle operations.

Supports association and professional meetings to enhance and maintain

knowledge of trends and developments in vehicle services, as determined

necessary by the Branch Business Manager and Motor Vehicle Director.

Technical expert of Motor Vehicle software, business processes,

statutes, rules, and regulations.

Title processing and customer service subject matter expert.

Responsible for overall timekeeping, coverage and leave within their Motor

Vehicle team.

Skills, Abilities And Competencies

Leadership - Creates a vision or goal and communicates it in a way that

motivates others to implement it

Organized - Can marshal resources (people, funding, material, and

support) to get things done

Service First - Improve customer experience; enhance quality of life;

improve trust in government

Teamwork - Cooperates with others to achieve goals and overall work objectives

Adaptability - Responds to changing circumstances by being innovative and

altering behavior

Behavioral Competencies (these are required for all positions at ACG):

Accountability

Accessibility

Inclusivity

Integrity

Requirements

Education and Experience:

3+ years of relevant experience; demonstrated exposure to leadership

responsibilities, that may include team coordination, taking lead on

projects, mentoring, guiding or influencing others.

A bachelor's degree in Public Administration, Organizational Leadership or

related field.

Any equivalent combination of education and work experience that satisfy the

requirements of the job

Preferred Education And Experience

Any Continued Education and/or relevant Certifications.

Bilingual and/or American Sign Language

3+ years of Motor Vehicle experience.

3+ years of Government experience.

3+ years of supervisory/management experience.

Supplemental Information

Pre-Employment Additional Requirements

Must successfully pass pre-employment testing which includes an acceptable

motor vehicle record (MVR) and background check. Possession of a valid

Class "R" Colorado Driver's License or the ability to obtain one within

two weeks of appointment.

Security clearance required: will require fingerprinting and a Colorado

Bureau Of Investigation (CBI) Background CheckPost-Employment Requirements

Active participation in the Colorado County Clerk Association

Must be able to work nights and weekends based on business need

Work locations and facilities are subject to change based on business need

Work Environment

Work is generally confined to a standard office environment. Hybrid work

Opportunities Available Per ApprovalPHYSICAL DEMANDS

Spends 70% of he time sitting and 30% of the time either standing or walking.

Occasionally lifts, carries, pulls or pushes up to 20 lbs.

Occasionally uses cart, dolly, or other equipment to carry in excess of 20

lbs.

Occasionally climbs, stoops, kneels, balances, reaches, crawls and

crouches while performing office or work duties.

Verbal and auditory capacity enabling constant interpersonal communication

through automated devices, such as telephones, radios, and similar;

and in public meetings and personal interactions.

Constant use of eye, hand and finger coordination enabling the use of

automated office machinery or equipment.

Visual capacity enabling constant use of computer or other work-related

equipment.

Definitions

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

• In accordance with Senate Bill 23-058, applicants understand that
  
  

Arapahoe County will not request or require the applicant to include their

age, date of birth, or date of attendance/graduation date on the initial

application. Applicants understand that Arapahoe County can request or require

an individual to provide documentation including copies of certification,

transcripts, and other materials created by a third party. The applicant