Junior Consultant, Technical Solutions

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Job Summary:

Visa is a world leader in payments and technology, aiming to connect the world through an innovative and secure payments network. The Consultant, Technical Solutions will support clients using Visa Digital products, providing technical assistance and training while acting as a subject matter expert.

Responsibilities:

• Support clients using Visa Digital products and services, including merchants, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels.

• Responsible for providing technical support to a client through the integration of the Visa Digital products and offering post launch escalation technical support to all live merchants and partners.

• Handle escalated support requests, working with other teams inside and outside the Client Support Services organization.

• Responsible for acting as a subject matter expert, training and mentoring new team members in the organization.

Qualifications:

Required:

• Employer will accept a Master's degree in Computer Science, Engineering, Information Systems, or related field and 2 years of experience in the job offered or in a related technical occupation.

• Alternatively, employer will accept a Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field, followed by 5 years of progressive, postbaccalaureate experience in the job offered or in a related technical occupation.

• Position requires experience in the following skills:

• Customer relationship management;

• Working with e-commerce platforms, transaction processing and payment service providers (gateways);

• Resolution management and follow up;

• Web-based software development technologies: Java, HTML, XML, JSON, and REST APIs; and SQL;

• Implementation and Post-Production support;

• Delivering consultative technical support and driving technical escalations for strategic customer base, including troubleshooting and resolution, through debugging sessions with the clients;

• Developing strategic partnership with key accounts base and maintaining internal stakeholder relationships to ensure the integrations are functioning optimally, following industry best practices;

• Project management and cross-functional collaboration.

Company:

Visa is a multinational financial services company that facilitates electronic payment systems throughout the world. Founded in 1958, headquartered in Foster City, California, USA, team size 10001+ employees, currently Public Company. Visa has a track record of offering H1B sponsorships.