Junior Client Success Manager

Our Mission

“Help retail & service companies streamline and GROW their business.”

Do you get energized by building relationships and helping clients feel supported and successful? Are you a strong communicator who enjoys problem-solving, organization, and learning new tools along the way? We’re looking for a Junior Client Relationship Manager who’s ready to connect with clients, support their business goals, and grow their own skills in client relationship management.

We are a growing software company based in Vancouver, WA with a cloud SaaS solution. We're currently the top business software in the Pool, Hot Tub, and Hearth industries - and looking to grow well beyond that in the years to come.

In this role, you’ll conduct check-ins, assist with product adoption, and support onboarding activities. You’ll collaborate closely with senior team members to resolve escalated issues, gather client feedback, and contribute to retention efforts. If you’re someone who values teamwork, continuous learning, and making a tangible impact on client satisfaction, you’ll be a great fit here.

Here’s a snapshot of what we want you to do:

The Junior Client Success Manager supports the Client Experience team by managing and nurturing relationships with a defined group of clients across the LOU and Legacy platforms at Evosus. This role plays a key part in ensuring client satisfaction by servicing our SMB clients, promoting product adoption, and contributing to retention efforts.

You will assist with relationship-building activities, conduct regular check-ins, and support the resolution of escalated issues under the guidance of senior team members. This position is an excellent opportunity for someone developing their skills in client relationship management, with a focus on learning, collaboration, and delivering a positive client experience.

Here’s what you’ll be doing day to day:

• Manage assigned client accounts, focusing on building trust through consistent and professional communication
• Conduct scheduled check-ins and assist with workflow consultations under direction from senior staff
• Promote relevant product features and support client adoption efforts
• Identify potential client concerns and escalate to the Manager or Senior Client Support Manager for intervention
• Support onboarding activities as needed
• Assist with gathering and relaying product feedback to internal teams
• Maintain accurate client records and account activity notes in CRM systems
• Collaborate with cross-functional teams to address client needs and questions
• Participate in ongoing training to develop expertise in Evosus products and client engagement strategies
  
  

Required Education And Experience

• 1+ years in a sales, account management, or customer service role
• Basic understanding of accounting concepts and ability to learn troubleshooting steps for related questions
• Experience in retail, field service, or similar industries
• Associate’s degree OR equivalent relevant professional experience
  
  

Preferred Education And Experience

• Bachelor’s degree in related field
• Experience with Evosus products; Legacy & LOU Software packages.
• Proficiency with Microsoft Office Suite, G-Suite, and other productivity tools
• Familiarity with HubSpot
  
  

Here’s Where You’ll Hang Out

This is a full-time position, Monday through Friday, in a hybrid work environment. You may work in the office or split time between the office and home, based on the hiring manager’s discretion.

Position Type/Expected Hours Of Work

This position is based at our corporate headquarters in Vancouver, WA, where you’ll work in a collaborative, professional office environment.

Travel

Travel may be required throughout the year, but at a reduced frequency compared to senior-level roles—up to 2–4 consecutive travel days per month.

Your rewards!

• Full-Time
• $28.85-$31.50 per hour. The hired applicant will be offered pay within the compensation range based on their qualifications and professional experience, as well as the needs of our business.
• Coffee & Snacks when at the office
• 120 hours PTO annually, accrued each pay period
• 10 Paid Holidays
• 100% Employer Paid Medical, Dental and Vision benefits for Employee
• Flex Spending Account
• 401K with 100% employer match up to 4% of gross salary. Federal limits apply.
• Hybrid Work Environment
• Potlucks!
• Wellness Reimbursement
• Words of Affirmation
• Awesome Co-workers
  
  

Evosus is an Equal Opportunity Employer

Evosus participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The Pay Range For This Role Is

28.85 - 31.50 USD per hour(EHQ)