HR Generalist -100% Remote Role

The Human Resources Generalist plays a critical role in advancing CCAoA’s HR function while fostering a supportive workplace where employee rights are respected and organizational goals are met. Reporting to the Senior Director of Advancement, the HR Generalist supports both Child Care Aware of America and its subsidiary, Respite Care of America (RCOA). This position operates in coordination with a PEO (Professional Employer Organization) in the areas of compliance, benefits administration, and recruitment, while also managing a broad range of internal HR functions such as onboarding, offboarding, employee relations, performance management, leave programs, and workplace safety. The HR Generalist is a trusted partner to employees and managers alike and plays a hands-on role in maintaining and improving day-to-day HR operations.

Child Care Aware of America (CCAoA) is the only national organization that supports every part of the child care system. In partnership with an on-the-ground network of Child Care Resource and Referral (CCR&R) organizations, we work in states and communities to advance high-quality, affordable child care—transforming a patchwork of resources into a system that works for everyone. Together, we make America child care strong—and that makes everyone stronger. CCAoA is committed to recruiting and retaining a dynamic workforce to help build a child care system that serves all children and families. Join us in ensuring that every family has access to high-quality, affordable child care.

What We Offer

• Competitive starting salary commensurate with experience **The salary range reflected in this job posting is the hiring range for this position within the Washington DC Metropolitan area. Please note that a geographic differential will be applied to the salary for candidates hired from regions with a lower cost of living. This adjustment ensures competitive and equitable compensation based on location**
• Health & wellness benefit options
• A transparent professional environment where ideas are shared openly with honest discourse in a progressive atmosphere of growth & excellence
• Opportunity for growth and advancement
  
  

Job Responsibilities

Admin & Compliance

• Coordinate with the PEO compliance team and senior leaders to ensure compliance with federal, state, and local employment laws.
• Assist in the development, documentation, and implementation of HR policies and procedures.
• Maintain personnel records in compliance with legal requirements.
• Serve as the primary contact for ADA accommodations.
• Maintain HRIS accuracy and ensure data compliance.
• Respond to unemployment claims.
• Support the Finance team during annual audits.
  
  

Benefits

• In partnership with the PEO benefits team, support the administration of health and welfare benefit plans including 403(b), medical, dental, vision, life insurance, and flexible spending accounts.
• Perform quarterly reviews of hours worked by part-time RCOA staff to determine benefits eligibility.
• Support annual open enrollment in coordination with the PEO and senior leadership.
• Relay benefit inquiries to the PEO to ensure timely and equitable resolution of employee concerns.
  
  

Staffing & Recruitment

• Facilitate job requisitions for converting temporary staff to regular employees and coordinate direct hire recruitment processes.
• Serve as a liaison between hiring managers and the PEO recruitment team.
• Manage administrative recruitment tasks such as scheduling, distributing interview materials, internal vacancy notifications, and formal offer letters.
• Coordinate the onboarding process, including background checks, PAF routing, HRIS entry, and collaboration with internal teams to ensure a seamless start for new hires.
• Implement performance review cycles (90-day, mid-year, annual) and ensure consistency and compliance.
• Facilitate offboarding and conduct exit interviews.
  
  

Employee Relations & Support

• Coach and advise managers through performance conversations, corrective actions, and improvement plans.
• Route and manage Personnel Action Forms (PAFs) with accuracy and timeliness.
• Use Jira to address employee inquiries regarding compensation, benefits, policies, and other HR topics; escalate to the PEO as needed.
• Address employee relations matters including harassment, workplace complaints, and general concerns.
• Manage FMLA, disability, parental leave, workers’ comp, and other leave programs, ensuring fairness and compliance.
• Support annual salary increases, employee recognition initiatives, safety programs, and process improvements.
• Coordinate with external training providers to support employee professional development.
• Maintain accurate HR records and generate data reports such as turnover and promotion metrics.
• Perform additional HR-related duties as assigned.
  
  

Knowledge, Skills, Abilities

• Familiarity with HRIS systems and best practices for record keeping; experience with PrismHR, SwipeClock, and ClearCompany preferred.
• High level of accuracy and integrity in handling sensitive information.
• Excellent communication and interpersonal skills; able to engage effectively with staff and vendors at all levels.
• Exceptional discretion and ethical judgment in handling confidential matters.
• Positive, solutions-oriented mindset with a commitment to customer service.
• Ability to manage competing priorities and remain effective in a fast-paced environment.
• Motivated, adaptable, and committed to continuous learning and professional growth.
• Analytical thinking skills with the ability to compile, organize, and interpret HR data.
• Ability to work independently and collaboratively across teams.
• Skilled in building relationships and navigating complex issues with diplomacy.
  
  

Job Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3–5 years of progressive HR experience, preferably in a Generalist or HR Manager role.
• Multi-state HR experience preferred.
• Proficient in Microsoft Office and HRIS systems; familiarity with Jira, DocuSign, and Asana a plus.
• HR certification such as PHR, SHRM-CP, SHRM-SCP, or PHRca is preferred but not required.