Driver/Door Attendant
Crestline Hotels & Resorts
Date: 11 hours ago
City: Portland, ME
Contract type: Full time
The Van and Shuttle Driver will drive guests to area locations within a mile radius of the hotel.
Key Duties & Responsibilities
Key Duties & Responsibilities
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain knowledge of a) scheduled daily activities. b) daily arrivals/departures, house count. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices, and procedures.
- Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
- Drive guests to the desired location within a one-mile radius of the hotel
- Ensure security of the vehicle and its keys.
- Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- Inspect vehicles on a daily basis
- Report any vehicle/safety hazards;
- Follow designated procedures for vehicle accidents, breakdowns, and incidents.
- Valid drivers' license.
- Excellent driving record.
- Thorough knowledge of local areas and roads.
- 3+ years of experience driving vehicles.
- Good understanding of the English language.
- Able to drive all types of vehicles.
- Compute basic arithmetic.
- Ability to communicate effectively with others both verbally and written.
- Provide excellent customer service and maintain a professional demeanor.
- Maintain concentration and think clearly under all driving conditions.
- Work in variable weather conditions.
- Ensure security of vehicles and hotel property.
- Maintain confidentiality of guest information and pertinent hotel data.
- Perform assignments with minimal supervision.
- Work cohesively with co-workers as part of a team. High school graduate or equivalent vocational training certificate. Prior training in guest relations. Knowledge of vehicle maintenance. Previous experience in a similar position in the Hospitality industry is preferred.
- Must be flexible to work any shift as required, including weekdays and weekends.
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