Assistant Front Office Manager

The Portland Regency Hotel & Spa is looking for an Assistant Front Office Manager to join our team! A beautiful Historic Hotel of America located in the heart of Portland's Old Port District.

Full-Time benefits include Medical, Dental, Life, and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits include Sick Time. All employees receive HHA Discounts, Fitness Center use, Uniform, Parking, and Employee Meal. 401 (k) plan with a match after one year.

Position: Assistant Front Office Manager

Reports To: Front Office Manager

Are you a hospitality professional with a passion for creating exceptional guest experiences and leading with warmth, professionalism, and precision? We’re looking for an Assistant Front Office Manager to join our leadership team and support daily front office operations with excellence and care.

About The Role

The Assistant Front Office Manager plays a key leadership role in ensuring smooth and seamless front office operations while maintaining our commitment to exceptional guest service. Working closely with the Front Office Manager, you’ll lead, train, and support a dynamic team that includes Front Desk, Guest Services, Night Audit, and Valet/Security staff. You’ll foster a culture of genuine hospitality and teamwork while ensuring every guest interaction reflects our high service standards.

What You’ll Do

• Lead, train, and motivate the Front Office and Guest Services teams to deliver outstanding hospitality and professionalism.
• Partner with the Front Office Manager and Revenue/Reservations team to optimize occupancy, rates, and guest satisfaction.
• Manage day-to-day front office operations, guest relations, and service recovery with empathy and efficiency.
• Review group blocks, VIP arrivals, and special requests to ensure accuracy and attention to detail.
• Oversee and respond to guest feedback and online reviews using our guest experience platforms.
• Support scheduling, payroll, and administrative functions to maintain optimal coverage and team balance.
• Maintain knowledge of PMS (Opera Cloud), POS (Silverware), and reservation systems (SynXis).
• Lead by example—modeling professionalism, accountability, and the spirit of hospitality in every interaction.
  
  
  

Who You Are

• A people-first leader who thrives in a fast-paced, guest-focused environment.
• Experienced in hotel front office or guest service leadership (2-3 years preferred).
• Detail-oriented with strong organizational, communication, and problem-solving skills.
• Confident using hotel systems such as Opera, SynXis, or similar property management platforms.
• Calm under pressure and committed to maintaining a positive and professional atmosphere.
• Flexible and collaborative—willing to jump in and support your team wherever needed.
  
  
  

If you’re ready to lead with hospitality and help create memorable guest experiences every day, we invite you to apply today!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.