Director of Commercial Insights

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

Director of Commercial Insight

The Director of Commercial Insight will be responsible for analyzing and interpreting customer behaviors to ensure RS maximizes business outcomes. They will provide directional insight to accelerate revenue, profit, and customer growth through our commercial activities. The ideal candidate will have a strong analytics / insights background and a demonstrated capacity to use customer insights to deliver performance improvements.

The Director of Commercial Insight will report to the SVP, Group Marketing and Americas Customer Experience Americas and have a matrix reporting line into the Chief Commercial officer, US & Canada. They will have two (2) direct reports initially, as well as responsibility for the insights delivered out of Sales and Marketing.

Responsibilities

• Own and manage a commercial trading forum that facilitates the effective prioritization of commercial activities and maximization of business profitability
• Facilitate compilation of insights sources (including but not limited to VOC survey, Market Insights, and Hanover Research Studies) into consolidated business intelligence
• Collaborate closely with all commercial functions to maximize outcomes:
• With the Sales team to understand customer profitability, discount effectiveness and to develop sales strategies on revenue of $1B annually.
• With the Value Added Solutions team to support in roadmap development and profit maximization in their evolution toward 20%+ of our annual revenue
• With the Product & Supplier Management team to maximize product investment decisions, improve inventory management, and identify commercial opportunities for improving value with our suppliers.
• With the Marketing team to improve marketing spend ($20M annually) effectiveness, customer acquisition and improvements to the digital experience
• Work closely with Finance Analysts and Business Intelligence teams to gather, understand, and analyze critical business information
• Work with 3rd party agencies and consulting firms to support the formulation of business and functional strategies
• Collaborate with global functions to provide customer insight through formalized research and surveys
• Stay up to date with the latest data science technical tools, capabilities, and industry trends. Develop and deliver technical training resources and individual career development plans for the Insights team
• Discover opportunities in enterprise data resources and activate the Insights team to develop data solutions, deliver enhancements, and drive performance
• Lead a team of high performance data professionals in a collaborative and aligned environment
  

Qualifications

• 10+ Years of Experience in Analytics/Insights Management, including demonstrated capacity to translate insights into business actions
• 6+ Years managing a team
• Hands on experience working with advanced analytics programs including, but not limited to, Tableau, Power BI, and Domo
• Experience manipulating large scale datasets using SQL, Python, R, Google Analytics, etc.
• Experience with Relational Database Management Systems architecture and administration
• Understanding of Application Programming Interface technologies
• Understanding of ETL and ELT methodologies
• Demonstrated knowledge of Machine Learning algorithms, concepts, and business application
• Demonstrated problem structuring and strategic problem-solving skills with experience managing multiple simultaneous projects
• A passion to learn/develop and bring in emerging trends/technology that drive further insight value
• Demonstrated ability to sift through complex data, perform analysis, and identify critical information
• Comfortable with navigating relationships and recommendations with Senior Executives (including C-Level)
• Knowledge of distribution industry is a plus
  
  

Equal Employment Opportunity

RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.