Customer Success Representative-Hybrid Remote-Las Vegas, Nevada-FT

• The successful candidate must reside near our Las Vegas station, or within commuting distance**
  
  

WHY ROADSURFER?

As the leading RV rental and camping expert in Europe with over 70 stations across Europe and North America. Road trips and outdoor adventures are our passion – we not only offer the latest camper vans and RV models, but we also provide tips and tricks for an amazing vacation. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. With us, you benefit from unlimited mileage, camper vans in mint condition, and a free second driver. Our ultimate goal is happy roadsurfers!

THE ROLE – YOUR PASSION

• Personalized Customer Assistance: You serve as the initial point of contact for roadsurfer prospects and customers, offering tailored guidance on our product offerings, including rent, abo, myroadsurfer, and spots
• First-Level-Support: You professionally and effectively handle issues such as damage claims, breakdowns, and complaints, ensuring prompt solutions
• Booking Management: Your responsibilities include coordinating existing bookings and subscriptions, whether it's for updates, changes, or cancellations.
• Team Collaboration: You collaborate closely with other teams, such as product development, our international stations, and the sales team, to maximize service quality.
  
  

What You Need To Surf The Wave With Us

• 2 years minimum customer service experience. Call center experience desired.
• Fluent in English. Bilingual desired. (knowing more languages is a bonus)
• You're good at dealing with complaints and can stay strong in tough situations.
• Knowledge using Zendesk or a similar support system is a plus
• Your cheerful attitude shines through, the ability to WOW our customers!
• You truly enjoy camping, travel, road trips, and exploring far-off places
• Able to work independently.
• Intermediate Microsoft Office Skills and Tech Savvy.
• Experience working remotely, desired.
  
  

Work conditions

• Compensation: $16.50-$18.50 per hour based on experience
• WORKING HOURS:
• We are available to our customers from Monday to Sunday, from 08:00 to 20:00 CET, US calls will have specific PST times. Your leisure time is as important to us as it is to you! Therefore, we place a high value on early shift planning, and attempt to accommodate individual requests.
• PLACE TO BE: This is a hybrid remote position. The successful candidate must reside near our Las Vegas station, or within commuting distance.
  
  

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?