Customer Service Representative

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the "first contact" of the clinic while aligning their duties with Mission and Core Values.

Essential Duties And Responsibilities

• Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting;
• Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns;
• Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service;
• Keeps Manager informed of office equipment upkeep/maintenance;
• Maintains accurate demographic, insurance, and guarantor information at every patient visit;
• Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS);
• Collects all payments due on patient accounts and assures journals are closed and balanced daily;
• Answers all incoming calls and engages with patients by always upholding Quality Standards;
• Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite);
• Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy;
• Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form);
• Understands the organization's commitment to providing a high-quality of patient care;
• Promotes a Patient-centered environment.
  
  

Qualifications

Minimum Qualifications (Education and Experience):

• Minimum of one year experience working in a medical setting including a clinic, hospital, private practice, or pharmacy;
• Minimum of one year experience working in a high-volume customer service role including both face-to-face and multi-line telephone system communications;
• Diploma from an approved High School or GED equivalent;
• Current Basic Life Support (BLS) certification with the American Red Cross or American Heart Association.
  
  

Knowledge, Skills And Abilities

• Excellent oral and written communication skills;
• Effective interpersonal skills;
• Bilingual in Spanish may be required, depending on location or circumstance;
• Ability to operate office equipment (i.e. computer; copier; scanner; fax machine and credit card machine);
• Ability to use Microsoft Office and Windows;
• Possesses effective listening and problem-solving skills;
• Attention to detail and accuracy;
• Demonstrates Initiative and ability to multi-task;
• Maintains composure during high stress situations.
  
  

Working Conditions/Physical Requirements

• Ability to lift up to 24 pounds;
• Operates in a dental clinic setting at times and requires frequent times of sitting, standing, walking, repetitive motion and talking;
• Able to travel to DAP Health locations throughout Coachella Valley to provide staffing support and off-site trainings/meetings, as needed.