Client Onboarding Lead

Join Puretec Industrial Water – Where You Can Make Water Better!

Are you a highly organized team leader who thrives on creating smooth, customer-focused experiences? Do you love building processes, managing projects, and helping teams succeed? At Puretec Industrial Water, we’re looking for a Client Onboarding Lead who can help new customers get started the right way.

We are a family-owned company that transforms everyday city water into ultra-pure deionized water for critical applications across various industries. From powering solar plants to supporting high-tech manufacturing, our work matters, and so will yours. If you’re ready to lead with purpose and make a lasting impact, this role is for you.

What You’ll Do

• Lead the Onboarding Team: Manage day-to-day operations, delegate tasks, and support a small team to ensure onboarding is timely and high quality.
• Guide New Customers: Act as the main contact for top clients during onboarding, keeping everything on track and everyone in the loop.
• Coordinate Across Teams: Work closely with Sales, Customer Service, Logistics, and Accounting to meet onboarding goals.
• Oversee Contracts: Help review, finalize, and track customer contracts in partnership with internal teams and legal.
• Improve and Scale Processes: Continuously look for ways to streamline workflows, solve problems, and improve the customer experience.
• Why You’ll Love Working Here
• Make an Impact: You’ll shape how customers experience Puretec from day one.
• Leadership Role: Grow your career by mentoring a team and leading key projects.
• Supportive Culture: Join a close-knit, values-driven team where people care about their work, and each other.
• Competitive Pay & Benefits: We offer strong compensation, great benefits, and meaningful perks.

What You Bring

• Experience: 8–10 years in onboarding, customer success, or project/account management.
• Leadership: You’ve managed teams and know how to support, coach, and motivate.
• Project Management: You can juggle multiple tasks, stay organized, and keep everything running smoothly.
• Communication: Excellent verbal and written skills, you know how to work well with both internal teams and customers.
• Tech-Savvy: Comfortable using digital tools and systems to track progress and manage tasks.
• Education: Bachelor’s degree in Business, Communication, Operations Management, or a related field required.
• Bonus Points: Knowledge of water treatment or technical/industrial products is a plus.
• Your Work Environment
• Office-based: You’ll work in a professional office environment with occasional visits to the field.
• Occasional Travel: Expect light travel (up to 5%) for team visits or industry events.
• Flexible Hours: Some evening, weekend, or on-call work may be required depending on customer needs.
• Active Role: While not physically demanding, the role requires long periods of computer and phone use, and occasional lifting (up to 25 lbs).
• Ready to Join the Puretec Team?
  
  

If you’re ready to lead with purpose, help customers succeed, and be part of a team that’s making water better, apply today!

https://puretecwater.com/careers/

The base pay range for this role is what we reasonably expect to pay for the position although actual pay may vary from this scale depending on an applicant's experience.