Help Desk Specialist I

About The Role

Yardi is seeking a Help Desk Specialist I to provide top-tier technical support to our internal end users. In this role, you will be crucial in maintaining and enhancing Yardi's technical operations. Your responsibilities will include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software to ensure optimal performance. You will be responsible for providing timely and effective technical support to Yardi internal end users through various channels, including in-person, telephone, email, and remote assistance.

What You’ll Do

• Responds to requests in the internal help desk ticketing queue, provides in-person and remote technical assistance using remote diagnostic tools
• Diagnoses, troubleshoots, and resolves technical hardware and software issues
• Installs and upgrades Microsoft Windows operating systems, including standard business applications and associated peripherals
• Troubleshoots desktop virus and malware issues
• Performs service administration tasks for software and hardware products, including granting and denying access for storage and imaging devices
• Administers accessibility to company resources for all mobile devices and Mac computers
• Responds to questions by researching available information resources; redirects problems to the appropriate resource as necessary
• Follows standard help desk procedures and logs all help desk interactions
  
  

Who You Are

• Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
• Two plus (2 +) years of IT experience
• Working knowledge of basic networking
• Experience with mobile device (phone/tablet) setup and use
• Proficiency in Windows OS and Office 365
• Follow-through skills and the ability to take initiative
• Solid interpersonal skills and the ability to communicate with all levels of personnel
• Ability to exercise patience and provide optimum levels of service to non-technical users
• Ability to learn new concepts and retain new information and processes
• Strong team orientation and the ability to work effectively with a geographically dispersed team
• Basic network troubleshooting and PC Imaging skills
• Excellent communication skills
• Strong customer service skills and the desire for quality work
• Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
  
  

Ideal To Have

• Bachelor’s degree in computer science, information technology, or related field
• CompTIA A+ certification
• Understanding of Active Directory structure
  
  

Real Estate Runs On Yardi. About Us

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover The Yardi Difference

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#YardiCulture #BestPlaceToWork #YardiCareers

$26.53/hr - $29.85/hr

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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