VP Technical Program Management

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With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

The Value Acceleration Services (VAS) team, within the Engineering, Product, Innovation, and Cloud (EPIC) organization, manages a portfolio of value streams that enhance our enterprise SaaS products. VAS aims to accelerate value delivery to customers while minimizing delivery effort. Our team of skilled practitioners collaborates to ensure value streams deliver maximum impact. We are dedicated to innovation, continuous improvement, and customer satisfaction, striving for better outcomes for our people and customers. As a key member of the VAS leadership team, you will lead customer outcomes through our Suites and shape our TPM practice, working closely with Product Management and Engineering in our unified team environment.

We are seeking an exceptional leader to join our team as Vice President, Technical Program Management. In this strategic role, you will be instrumental in shaping and delivering customer outcomes through our Pro Suite. Utilizing your outstanding communication skills, technical expertise, and leadership abilities, you will guide cross-functional teams in executing large-scale projects, ensuring alignment with business objectives and priorities. You will set a high standard for practitioners and elevate practices across our unified teams.

Key Responsibilities

Strategically shape and deliver outcomes in the Pro Suite through regular customer releases.

Lead and inspire cross-functional teams to align on objectives and deliver complex programs.

Provide strategic guidance using data analysis and industry insights.

Champion program management excellence by overseeing timelines, budgets, and quality standards.

Cultivate a culture of collaboration, accountability, and continuous improvement.

Efficiently manage resources while balancing multiple projects.

Innovatively solve critical issues with strong technical expertise.

Drive the adoption of new technologies, such as AI, to enhance outcomes for customers and employees (U Krewers).

Basic Qualifications

15+ years of experience delivering customer value in SaaS or similar high-paced, customer-centric environments.

Proficient in Agile/Lean practices with a track record of improving business outcomes.

Strong Leadership Skills With Excellent Problem-solving Abilities.

Effective communication skills across all organizational levels.

Demonstrated commitment to lifelong learning and curiosity.

Bachelor’s degree in Computer Science, Engineering, or a related field.

Preferred Qualifications

Familiarity with large-scale system architecture.

Experience with UKG products or related services.

Proven record of practicing a customer-centric approach.

Track record of utilizing new technologies, such as AI, in technical program delivery.

Experience with JIRA, Confluence, and PowerBI.

Preferred certifications: PMP, PgMP, PMI-ACP, CSM, LPM.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer   

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)      

UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $203,00 to $291,000 , however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers   (https:www.ukg.com/careers%E2%80%AF%E2%80%AF)

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.