VP of Service Operations

VGM Fulfillment, a business unit within VGM Group, Inc., is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. Check out the website for more information: https://www.vgmfulfillment.com/ .

Position Summary: The VP of Service Operations will be responsible for oversight of virtual set up, compliance, and adherence in support of the total sleep and respiratory programs. The VP will also be held accountable for strategic imaging print operations and safety and risk management programs across all VGM locations. This position is pivotal in identifying and implementing business objectives aimed at enhancing the overall operational effectiveness and success of each area of oversight. This includes leading cross-functional teams and working closely with senior leaders to achieve strategic goals, objectives, and align with the company’s mission.

The VP of Service Operations oversees virtual setup, compliance, and support for sleep and respiratory programs, as well as strategic print operations and safety across all VGM locations. This role drives operational effectiveness by leading cross-functional teams and collaborating with senior leaders to achieve strategic goals aligned with the company’s mission.

Reporting Accountability: SVP of Operations, VGM Fulfillment

Working Location: Waterloo, Iowa preferred. Periodic travel is to be expected.

Work Hours Classification: Full-time, 40+ hours per week Monday-Friday

Responsibilities/Duties Of The Job 

• Develop and execute a comprehensive business strategy for areas of oversight while ensuring alignment with strategic goals and organizational objectives.
• Develop and implement best practices, KPIs, and performance metrics to monitor and improve program and service quality.
• Accountable to VGM safety programs, ensuring compliance with regulations and fostering a culture of safety within the company.
• Establish, communicate, and implement operations and compliance related policies, practices, standards, and security measures to ensure effective and consistent business operation.
• Identify, recommend, and implement new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Collaborate with leadership to identify opportunities for business improvements and innovation.
• Oversee operations to ensure efficient service delivery and high customer satisfaction.
• Collaborate with other business units and departments to carry out the organization's goals and objectives.
• Monitor the competitive landscape and attend industry events to stay abreast of new initiatives and ways to position VGM Fulfillment ahead of competition.
• Develop and manage departmental budgets in collaboration with finance, ensuring cost-effective operations.
• Ensure compliance with relevant regulations, policies, and standards.
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures.
• Effectively communicate business goals, operational performance, and key results to senior leadership, ensuring transparency and alignment across the organization.
• Perform other related duties as assigned.
  
  

  Position Qualifications 

Education/Experience: 

• Bachelor’s degree in business administration, Operations Management, or related field (Master’s preferred).
• 10+ years of proven leadership experience in operations, business unit management and strategy.
• 10+ years of industry-related experience and upper management leadership.
• Proven track record of leading large teams and managing complex operations.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication, interpersonal, and organizational abilities.
• Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements' 
  
  

  Physical Requirements: 

• Working at a physical desk, moving about the office and facility as needed for work 
• Operation of office machinery and equipment 
• Visual abilities to include reading, distance vision and peripheral vision 
  
  

Learn More About VGM Group, Inc.

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit www.vgmgroup.com. At VGM, every team member is an employee owner meaning that the success you help to build is reflected in your own stake in the company.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate. 

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.