VP, Customer Success
Check Point Software
Date: 2 days ago
City: Newark, NJ
Contract type: Full time

Why Join Us?
Check Point is a global leader in cybersecurity, protecting over 100,000 organizations—including enterprises, governments, and service providers—from next-generation threats using our AI-powered, cloud-delivered Infinity platform . We deliver holistic protection across network, cloud, workspace, endpoint, and security operations—with a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results .
Position Overview
The Vice President of Customer Success at Check Point Software Technologies will be responsible for leading our global customer success strategy, ensuring that our clients achieve their security objectives while maximizing value from our solutions. This strategic leadership role reports to the Chief Customer Office and involves collaborating cross-functionally with Sales, Product Management, Support, and Services teams to deliver a superior customer experience, drive customer satisfaction, loyalty, and retention.
Key Responsibilities
Check Point is a global leader in cybersecurity, protecting over 100,000 organizations—including enterprises, governments, and service providers—from next-generation threats using our AI-powered, cloud-delivered Infinity platform . We deliver holistic protection across network, cloud, workspace, endpoint, and security operations—with a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results .
Position Overview
The Vice President of Customer Success at Check Point Software Technologies will be responsible for leading our global customer success strategy, ensuring that our clients achieve their security objectives while maximizing value from our solutions. This strategic leadership role reports to the Chief Customer Office and involves collaborating cross-functionally with Sales, Product Management, Support, and Services teams to deliver a superior customer experience, drive customer satisfaction, loyalty, and retention.
Key Responsibilities
- Develop and execute a comprehensive Customer Success strategy to enhance customer satisfaction, retention, and growth.
- Lead and scale global customer success teams, cultivating a high-performance, customer-focused culture.
- Drive initiatives focused on optimizing customer onboarding, adoption, and utilization of Check Point solutions.
- Establish and maintain relationships with key customers, understanding their security priorities and aligning solutions to address their evolving needs.
- Collaborate closely with Sales, Product, Engineering, and Support teams to ensure seamless customer experiences and effective issue resolution.
- Develop and implement customer health metrics, reporting frameworks, and analytics to track success and identify improvement opportunities.
- Proactively identify customer risks and develop mitigation plans to maintain high retention and reduce churn.
- Represent the voice of the customer internally, advocating for customer-driven improvements and influencing product roadmaps.
- Bachelor’s degree; MBA or relevant advanced degree preferred.
- 10-15 years of progressive leadership experience in Customer Success, Account Management, or related fields, ideally within cybersecurity, SaaS, or technology sectors.
- Proven track record of leading and scaling global customer success teams.
- Strong strategic and operational experience, with demonstrated success in implementing effective customer engagement frameworks.
- Exceptional customer-centric orientation with the ability to build trust and credibility at executive levels.
- Excellent leadership, communication, and interpersonal skills, capable of inspiring teams and driving cross-functional collaboration.
- Analytical mindset with proficiency in customer success tools and data-driven decision-making.
- Experience working in cybersecurity or related technology fields strongly preferred.
- Must be eligible to work in the US without sponsorship from an employer now or in the future
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Head Equipment Manager - New York Sirens
New York Sirens,
Newark, NJ
$60,000
-
$80,000
per year
1 week ago
Our league was born out of a collective desire to empower ourselves and reimagine women’s hockey. Here, we combine grit with grace and speed with style. We move beyond discrimination in a spirit of togetherness. We elevate every one of our athletes. We commit to taking risks that will drive our growth. And we challenge ourselves to inspire future generations...

Brand Marketing Insights & Strategy Associate Director, Brand & Content Marketing
Lensa,
Newark, NJ
$106,400
-
$185,000
per year
2 weeks ago
Lensa partners with DirectEmployers to promote this job for Amazon.DescriptionAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower...

.Net Developer (CONTRACT) REMOTE
Lensa,
Newark, NJ
$70
-
$90
per hour
2 weeks ago
Lensa partners with DirectEmployers to promote this job for Broadridge Financial Solutions , Inc..At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is Growing! Were looking for a seasoned Full Stack Developer to join...
