Vice President of Strategic Business Operations

Position Summary:

The Vice President of Strategic Business Operations is a pioneering executive leadership role responsible for defining and executing the company’s strategic vision across all business units. Reporting directly to Jeff Hill and Executive Leadership Team, this role aligns operational priorities with corporate growth objectives, overseeing long-term planning, business development, and transformational initiatives.

Essential Tasks:

• Corporate Strategy and Planning
• Architect and maintain the corporate strategic roadmap aligned with 1–3–5 (or as appropriate) year planning cycles.
• Lead enterprise-wide planning initiatives, scenario modeling, and annual OKRs.
• Drive prioritization and sequencing of initiatives based on impact, feasibility, and resource alignment.
• Collaborate with ownership and executive leadership in stakeholder steering and cross-functional alignment.
• Identify emerging opportunities in parallel and adjacent sectors to enhance competitive positioning and innovation.
• Product, Marketing & Business Development Strategy
• Guide product lifecycle strategy, including development, launch, and scale of MGA programs, direct-to-retail offerings and technology innovation.
• Drive prioritization of the product roadmap based on market demand, operational readiness, and broker/agent/customer success feedback.
• Align marketing campaigns with business development strategies to support pipeline expansion and brand leadership.
• Support both brokers and retail agents through enablement strategies and market-facing innovation.
• Lead identification of high-potential markets and strategic partnership opportunities.
• Technology & Operational Efficiency
• Lead internal technology assessments across Sales, Marketing, Product, and Development teams.
• Direct strategic system integrations that enhance automation, quoting efficiency, and reporting visibility.
• Work with product and engineering leadership to align internal platform development with enterprise goals.
• Drive transformation efforts using digital tools to enhance broker, agent, and client satisfaction.
• Evaluate innovation opportunities in technology to strengthen our market position.
• Financial Performance & P&L Contribution
• Link strategic initiatives to key financial metrics including loss ratio, operating expense, and EBITDA.
• Collaborate on growth forecasting, capital investment, and profitability modeling.
• Analyze the financial impact of business development initiatives and product expansion efforts.
• Talent Development & Leadership
• Build and lead a strategic, cross-functional team to execute planning and growth initiatives.
• Work with HR and department leads to recruit top-tier talent in underwriting, product/business analysis, development, marketing, and operations.
• Drive leadership development, mentorship, and succession planning across key business areas.
• Promote accountability and ownership through performance tracking and goal alignment.
  

Core Competencies:

• Leadership: Display leadership skills and ability to motivate fellow employees
• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
  
  

Experience and Education:

• 10+ years in strategic planning, business development, or operations leadership within P&C insurance, MGA, or wholesale distribution
• Demonstrated experience managing cross-functional initiatives and P&L accountability
• Proven ability to lead through influence and collaboration at the executive level
• MBA or advanced degree in Strategy, Business, or related discipline preferred.
  
  

Systems:

• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Familiarity with policy admin systems, CRM, quoting platforms, and Insurtech ecosystems
  
  

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions