Vice President, General Manager, Bloomingdale’s

About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles. Founded by master jeweler, Steven Lagos, the brand’s signature Caviar collections offer bold, unique styles that encourage personal expression. Today, Steven’s daughter. Kate Lagos serves as Associate Designer and Brand Stylist, continuing the tradition of excellence and creativity that defines the brand’s iconic Caviar collections.

Position Summary

As Vice President, General Manager, Bloomingdale’s, you are responsible for overseeing all aspects of wholesale and retail concession performance within our vendor partner’s stores. This includes executing strategies to achieve sales targets, implementing plans to boost customer satisfaction, positive word of mouth, and referrals, driving business development and growth, leading, motivating, and inspiring staff, and fostering brand loyalty and repeat business.

Ideal Candidate

You are a versatile and innovative wholesale and retail concession professional with the capacity to lead, think entrepreneurially, and navigate ambiguity. Positive and assertive, you are adept at developing sales strategy, maintaining alignment with company objectives, and guiding a team towards its successful implementation. Motivated and goal-driven, you establish clear expectations, closely monitor performance, and provide constructive and regular feedback to help team members excel in their roles. As an experienced sales professional, you are proficient in creating memorable customer experiences, characterized by personalization, exclusivity, and unparalleled service, designed to meet and surpass the elevated expectations of discerning clientele. You know that this experience extends beyond selling products or services; it’s about fostering a profound and enduring connection between a brand and its customers, symbolizing sophistication and superiority. As an authentic leader, you remain true to yourself by being honest, appropriately transparent, and displaying unwavering moral values. You show your genuine self to others, creating a trustworthy and credible environment that promotes growth. Embracing these qualities, you ensure that others feel valued, heard, and motivated to achieve common goals. In so doing, you enhance overall performance and productivity.

Essential Functions

Strategy and Vision

• Implement a comprehensive retail concession strategy, targeting the launch of 4 new concessions within Bloomingdale’s early next year.
• Devise and oversee the successful execution of a wholesale strategy that optimizes revenue and customer satisfaction across 27 Bloomingdale’s stores.
• Seize opportunities to optimize digital sales whenever possible.
• Set a compelling vision for the account and provide strategic direction to achieve business growth and profitability.
  
  

Performance Monitoring

• Monitor key performance indicators (KPIs) for wholesale and retail concessions, assessing performance, and identifying opportunities for improvement.
  
  

Financial Management

• Drive sales growth and profitability by setting and achieving ambitious sales targets for the account.
• Oversee the financial performance of our Bloomingdale’s account, managing budgets, expenses, and revenue targets.
  
  

Market Analysis

• Stay informed about industry trends, market changes, and customer preferences to identify new opportunities and competitive advantages.
  
  

Operational Excellence

• Ensure that wholesale and retail concession operations and processes are optimized to provide exceptional customer experiences.
• Establish operational excellence by implementing best-in-class clienteling tools, a premium service and selling ceremony, and luxury retail best practices.
• Implement processes for inventory management and loss prevention.
  
  

Marketing and Promotion

• Work with marketing teams to develop and execute effective wholesale and retail concession marketing campaigns and promotions.
• Maintain adherence to brand standards and ensure consistency in visual merchandising and store presentation across all locations.
  
  

Team Leadership

• Build and lead a high-performing leadership team, fostering a culture of collaboration, inclusion, innovation, and accountability.
• Lead and mentor the management team, fostering a culture of high performance and accountability.
  
  

Customer relations

• Create a customer-centric culture, ensuring the consistent delivery of premium customer experiences and clienteling across all sites.
• Build and nurture relationships with high-value customers, fostering brand loyalty and repeat business.
• Establish and maintain relationships with key stakeholders and partners.
  
  

Qualifications

• Bachelor’s degree in business administration, marketing, retail management, or related field.
• Proven experience in a senior retail concession management role, preferably as Head of Stores.
• Advanced understanding of retail operations and best practices.
• Track record of meeting and exceeding sales targets.
• Excellent leadership and management skills.
• Exceptional communication and interpersonal skills.
• Strategic thinker with strong analytical and problem-solving skills.
• Ability to work 2-3 days per week in our Philadelphia Headquarters (this is not a remote job).
• Ability to travel up to 60% per week throughout our Bloomingdale’s portfolio.
  
  

Core Competencies

• Customer Focus - Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ needs; promoting and operationalizing customer service as a value.
• Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Building Trusting Relationships - Using appropriate interpersonal styles to establish relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make change successful.
• Professional Knowledge and Skills- Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in area of expertise; keeping up with current developments and trends in area of expertise; leveraging expert knowledge to accomplish results.
  
  

Equal Employment Opportunities

LAGOS is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin, or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.