Third Party Payment Services Specialist

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

At AvalonBay, we’ve embarked on growth and expansion to enhance the way we serve our customers. We’re championing our organization’s core values - Commitment to Integrity, Spirit of Caring and Focus on Continuous Improvement. And we’re looking for customer focused associates and future leaders to join our team!

We are seeking a detail-oriented and customer-focused Payment Services Specialist to join our Third-Party Services Payment Services team. This role involves reviewing and processing NSF payments, handling disputed chargebacks, and payment adjustments. The specialist will process payments including wires. Additional responsibilities include supporting the department with various payment related tasks. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a commitment to accuracy and compliance. Success in this role depends on keen attention to detail and clear, effective communication.

This is an in-office position based in the Virginia Beach, VA Customer Care Center.

Key Responsibilities

• Review and process NSF payments, ensuring that accurate email notifications are sent to residents regarding insufficient funds.
• Handle chargebacks for disputed payments, working to resolve discrepancies in a timely manner.
• Process and complete adjustment items entered by leasing offices or internal vendor(s), ensuring proper documentation and accuracy.
• Process payments received at the centralized lockbox and payments sent by mail.
• Review and process transmittals from leasing offices, ensuring that all payment details are accurately captured and processed.
• Complete corporate wire payments and subsidy wire transfers.
• Send and respond to email inquiries regarding payment status, disputes, and other payment-related concerns.
• Process collection payments, ensuring that all payments are appropriately applied to outstanding balances within a timely manner.
• Perform other payment-related tasks as required to support the department’s overall operations
• Perform all duties in accordance with AVB Core Values.
  
  
  

Education

• High school diploma OR equivalent (GED) required.
  
  
  

Experience

• Two years’ experience in a contact call center or shared services center or fast paced office operations environment preferred.
• Computer programs including Excel and Word, general understanding of credits/debits and general mathematics.
  
  
  

Knowledge, Skills and Abilities

• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.
• Possesses basic math skills.
• Experience with Microsoft Office Suite.
• Exceptional attention to detail.
• Problem solving skills; ability to identify customer concerns, acknowledge with empathy and articulate solution for the concern with a focus on providing a one call resolution.
• Ability to multi-task and perform other administrative tasks.
• Exhibits ability and willingness to work on a flexible schedule
  
  
  

Minimum Internet speed of 25MBPS (Uploads and Downloads) requirements and must be hardwired. Must have this network requirements to work remotely. Wifi is not acceptable or allowed.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We Offer

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)