Technical Writer

Who We Are

Artisan Studios is a digital innovation consultancy comprised of strategists, engineers, and designers who are passionate about the potential of technology. We provide full-service technology strategy and solution services to global leaders tasked with bringing disruptive change to their organizations. Specializing in the retail, restaurant, and hospitality spaces, we help organizations thrive in the digital world.

We are looking to grow our team of Artisans with a Technical Writer.

About the Role

We are looking for a detail-oriented IT Technical Writer to support our product team in creating and maintaining high-quality technical documentation. This role requires collaboration with product managers, developers, and designers to produce user manuals, technical specifications, and process documentation. A key focus will be on diagramming processes and system architectures to enhance understanding.

Key responsibilities

• Collaborate with the product team to gather information on product features, functionalities, and user requirements.
• Create and maintain comprehensive technical documentation, including user manuals, API documentation, release notes, and internal guides.
• Develop clear and informative diagrams (flowcharts, UML, system architecture diagrams) to illustrate complex concepts and workflows.
• Ensure all documentation is accurate, up to date, and follows established style guidelines.
• Use tools such as Miro, Gliffy, or Figma and documentation platforms (e.g., Confluence, GitBook) to create and manage content.
• Participate in product development meetings to stay informed of updates and changes that may impact documentation.

About The Candidate

Are you an innovator who thrives in a fast-paced environment? Are you interested in driving change? Can you play well with both humans and machines? Can you hang with the best the industry has to offer? Do you enjoy the flexibility that comes with a remote work environment? If so, then we’ve got a place for you.

Knowledge, Skills and Experience

• Proven experience as a Technical Writer, preferably in an IT or software development environment.
• Strong skills in creating diagrams and visual representations of technical concepts.
• Familiarity with various documentation tools and diagramming software.
• Excellent writing, editing, and communication skills.
• Ability to understand complex technical concepts and convey them in a user-friendly manner.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Extra Credit

• BS in Computer Science related degree, similar technical field of study or equivalent practical experience
• Prior experience as a software engineer or solution architect
• Experience with eCommerce and retail solutions and environments
• Experience with supply chain & logistics solutions and environments

Core Competencies

• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
• Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

More about our team

We are a creative company with a deep and equal passion for strategy, technology and design. Our work is diverse and so is our team. We are committed to building a culture where differences are embraced. Our team is fantastic, but we've got room for you if you're interested...

More about our benefits

Our clients appreciate that we always bring our "A" game. But to do that consistently requires life balance - we get that. Flexible working hours and remote work environments give our staff the freedom to enjoy both their life and their career.

Additional information

We believe our differences make us stronger. To ensure our culture continues to incorporate everyone’s perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status.

As a remote-first, digitally innovative technology consulting firm, we pride ourselves on our ability to meet the needs of our clients. As such, you may be required to travel quarterly, depending on the specific client responsibilities of your role. This position requires constant operation of a computer, various software programs and other electronic productivity tools. This position requires prolonged observation of a computer screen. Additionally, it requires regular participation in virtual meetings and trainings.