Talent Program Manager (Mid-Level) - eLearning

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Design the next generation of talent solutions. As a dedicated Talent Program Manager (Mid-level), you will oversee the design, delivery, and ongoing management of our enterprise e-Learning programs. In this role, you will ensure that e-learning content, platforms, and operations run smoothly at scale while also contributing to the future roadmap for how digital learning evolves across the employee lifecycle.

This is a great opportunity for someone who thrives in the operational core of program management but also brings a builder’s mindset. You will have the ability to optimize today’s experience while shaping tomorrow’s. With the opportunity to broaden your impact by taking on additional development experiences across the Talent Delivery & Governance portfolio over time. If you thrive at the intersection of program management, operational rigor and employee experience and are passionate about creating consistent, scalable and compliant learning journeys across the enterprise, apply now!

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week.

Relocation assistance is available for this position.

What You'll Do

• Maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Participates in analyses, root cause identification and development and recommendation of key work products.
• Facilitates meetings with executive management and project sponsors to define solutions.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  
  

What You Have

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of project and / or program management experience including experience defining a new program.
• Proficient experience in Principles of Project, Program or Portfolio Management to evaluate solutions that align with organizational goals.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding of risk management policies and procedures.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.
  
  

What Sets You Apart

• Proven experience managing learning or development programs across multiple phases of the learning lifecycle.
• Passion for designing learner-centric experiences that are both scalable and measurable and lend themselves to understanding learning analytics, outcome measurement and program evaluation.
• Proven experience leading efforts to streamline standardize learning delivery, including intake, scheduling, content version control and resource planning.
• Ability to design and implement program frameworks and operational processes that support high-quality repeatable learning experiences across business units.
  
  

Compensation range: The salary range for this position is: $85,040 - $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.