Supervisor, Patient Access Services - ECU IM Endocrinology
ECU Health
Date: 6 days ago
City: Greenville, NC
Salary:
$45,677
-
$75,379
per year
Contract type: Full time
ECU Health
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.
Minimum Requirements
Minimum Qualifications
5+ years direct Patient Access operational experience in scheduling, registration, referral management/authorizations and/or as a PAS Team Lead in a physician's office or hospital setting.
Patient Access Certification with the National Association of Healthcare Management or other certifying agency may be supplemented for two of years of the required experience.
5 years Customer Service Experience Excellent verbal and written communication skills
Solid problem-solving capabilities to identify data integrity and compliance issues, prepare audit reports, and identify trends
Proven ability to effectively lead a group and collaborate with multi-disciplinary teams
Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word, Excel and PowerPoint)
Preferred Requirements
Associate's Degree in Healthcare Management, Business Administration, Medical Office Administration or related discipline preferred with 3 years direct registration, scheduling, referral management and/or authorization experience
Working knowledge and proficiency in using EPIC Cadence/Prelude/Referral modules
Other Information
Monday - Friday 8 - 5
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
The Supervisor has responsibility for assisting with the daily management of Patient Access staff for assigned department. Promote best practices in the hospital for scheduling, pre-registration, registration, admission, point of service collections and financial assistance in support of patient satisfaction and revenue enhancement. The Supervisor provides leadership support and direction to staff to ensure excellent customer service to internal and external customers and the efficient process flow to service delivery areas.
Minimum Requirements
Minimum Qualifications
5+ years direct Patient Access operational experience in scheduling, registration, referral management/authorizations and/or as a PAS Team Lead in a physician's office or hospital setting.
Patient Access Certification with the National Association of Healthcare Management or other certifying agency may be supplemented for two of years of the required experience.
5 years Customer Service Experience Excellent verbal and written communication skills
Solid problem-solving capabilities to identify data integrity and compliance issues, prepare audit reports, and identify trends
Proven ability to effectively lead a group and collaborate with multi-disciplinary teams
Proficient computer skills; Experience with Microsoft Office applications (Outlook, Word, Excel and PowerPoint)
Preferred Requirements
Associate's Degree in Healthcare Management, Business Administration, Medical Office Administration or related discipline preferred with 3 years direct registration, scheduling, referral management and/or authorization experience
Working knowledge and proficiency in using EPIC Cadence/Prelude/Referral modules
Other Information
Monday - Friday 8 - 5
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Marketing & Office Support Specialist
Carolina Therapy Connection,
Greenville, NC
5 days ago
DescriptionOur Mission: “Changing lives throughout Eastern North Carolina.”Change Lives Beginning With Yours!Carolina Therapy Connection is seeking a creative and organized Marketing & Office Support Specialist to grow our brand while supporting daily clinic operations. This unique role combines marketing, event planning, and community outreach with front desk support like checking in/out clients, scheduling appointments, and ensuring families feel welcomed.What You’ll...
Utility Worker I - Food & Nutrition Services
ECU Health,
Greenville, NC
$28,392
-
$46,862
per year
2 weeks ago
ECU HealthAbout ECU Health Medical CenterECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and...
Unit Director: NC School Age Child Care Facility
Boys & Girls Clubs of the Coastal Plain,
Greenville, NC
4 weeks ago
Benefits:401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceOVERVIEW:Under limited supervision of the Vice President of Operations and Programs (VPOP), the Unit Director leads, manages, directs and monitors overall daily operations of a Club with primary concern for safety, facility management, compliance, and program and service delivery/outcomes. They will be responsible for recruiting, training, developing and retaining...
