Marketing & Office Support Specialist
Carolina Therapy Connection
Date: 5 days ago
City: Greenville, NC
Contract type: Full time
Description
Our Mission: “Changing lives throughout Eastern North Carolina.”
Change Lives Beginning With Yours!
Carolina Therapy Connection is seeking a creative and organized Marketing & Office Support Specialist to grow our brand while supporting daily clinic operations. This unique role combines marketing, event planning, and community outreach with front desk support like checking in/out clients, scheduling appointments, and ensuring families feel welcomed.
What You’ll Do
Requirements
Skills and Qualifications
Education And Experience
Our Mission: “Changing lives throughout Eastern North Carolina.”
Change Lives Beginning With Yours!
Carolina Therapy Connection is seeking a creative and organized Marketing & Office Support Specialist to grow our brand while supporting daily clinic operations. This unique role combines marketing, event planning, and community outreach with front desk support like checking in/out clients, scheduling appointments, and ensuring families feel welcomed.
What You’ll Do
- Create and manage content across Facebook, Instagram, TikTok, LinkedIn, YouTube, and Google.
- Publish 2 blogs per month, maintain website/SEO, and send monthly newsletters.
- Assist with planning and promoting clinic/community events.
- Build referral relationships and track marketing results.
- Support clinic operations by checking in/out clients, collecting payments, scheduling/rescheduling appointments, and answering phones.
- Help keep the clinic organized and welcoming for families and staff.
- Strong social media and content creation skills (Canva, CapCut, WordPress).
- Comfort with SEO, Google Analytics, and marketing platforms.
- Great communication, organization, and multitasking abilities.
- A team player who’s equally comfortable behind the camera or at the front desk.
- A heart for service and alignment with our mission of changing lives.
- Paid Time Off (PTO) and paid holidays
- Health, Dental, and Vision Insurance
- Employer-paid life insurance
- Retirement Matching Program
- Continuing Education Reimbursement
- Employee Assistance Program with free in-person counseling sessions
- Be part of a mission-driven, faith-based team impacting children and families.
- A creative, supportive environment where your work truly matters.
- Growth opportunities in marketing, administration, and community engagement.
Requirements
Skills and Qualifications
Education And Experience
- High school diploma or equivalent required; post-secondary education or certification in office administration or healthcare management preferred.
- Experience in an administrative or customer service role, ideally within a healthcare or therapy clinic setting.
- Strong organizational skills for managing schedules, insurance authorizations, and patient records.
- Proficiency in using Electronic Health Records (EHR) systems.
- Ability to multitask and prioritize tasks efficiently.
- Excellent interpersonal skills to build relationships with clients, referral sources, and team members.
- Strong verbal and written communication skills for clear and professional interaction.
- A positive and patient demeanor, ensuring a welcoming experience for clients.
- Familiarity with Canva, social media platforms, sending faxes, scheduling software, and office equipment.
- Basic knowledge of social media platforms and marketing tools for content creation and reviews.
- Understanding of insurance processes, including Medicaid and private insurance authorizations.
- Familiarity with documentation requirements for medical and therapy services.
- Ability to develop and implement systems to enhance efficiency.
- Adaptable to changing schedules and clinic needs while maintaining professionalism.
- A supportive and respectful attitude toward team members.
- Willingness to assist in creating a fun, organized, and efficient clinic environment.
- Good working relationship across all 5 locations
- Willing to travel to clinic locations when necessary
- Uphold the clinic’s mission: “Changing lives throughout Eastern North Carolina.”
- Meet key performance indicators such as; Create and manage content across Google and all social media platforms, publish 2 blogs per month, maintain website/SEO, and send monthly newsletters; Assist with planning and promoting clinic/community events.
- Support clinic operations by checking in/out clients, collecting payments, scheduling/rescheduling appointments, and answering phones.
- Be an ambassador of the clinic’s values by fostering meaningful connections with clients and colleagues.
- Participate in team events and contribute to a supportive and collaborative work environment.
- Ability to perform light housekeeping tasks such as organizing, disinfecting, and completing laundry.
- Comfortable working in a dynamic, fast-paced environment.
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