Sr. Systems Analyst

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Job Summary:

Concora Credit is focused on enabling customers to do more with credit and is seeking a Sr. Systems Analyst to bridge the gap between business and technology. In this role, you will provide consultative guidance, analyze business processes, and implement system changes to enhance operational efficiency.

Responsibilities:

• See problems as opportunities and be solution-oriented

• Analyze and evaluate business and/or system processes and highlight opportunities for efficiencies, offering solutions

• Design, test, and implement new functionality for various Fiserv applications

• Create test plans, perform testing, condition accounts, and document outcomes

• Manage ServiceNow queue of requests to support all lines of the business for the System of Record

• Create and maintain accurate and comprehensive system and technical manual/documentation updates to keep current with system settings

• Ask inquisitive questions to learn more to understand the need, not just the ask

• Provide a consultative approach and help steer the business to make informed business decisions

• Provide system analysis and related data solutions across multiple IT applications

• Help to identify, research, and diagnose root cause, as well as implement solutions when issues occur

• Research and dig into find the answers by reviewing documentation, setting up test cases, and building knowledge across the applications for the System of Record

• Prioritize, communicate, and plan work efforts to effectively manage expectations with business partners

• Be adaptable to change in a fast-paced environment

• Display self-awareness and willingness to mentor others towards success

Qualifications:

Required:

• Combined 8 years of Business Analyst, System Configuration/Implementation, Testing, Data Analysis, and/or Technical Support roles

• General exposure to various facets of Finance/Credit Card/Payments experience a plus (such as credit card servicing, merchant processing, compliance/regulatory, fraud, credit applications, card orders/ inventory, Credit Bureau, disputes, and more)

• Experience within the Optis platform, PCF, Rules, DecisionQuest, and other Fiserv applications required

• Strong interpersonal and communication skills (both oral and written)

• Be able to discuss technical topics with a non-technical audience

• Project management skills for coordination of timelines, prioritization of issues, communications, and escalation of concerns

Preferred:

• SQL and/or Databricks

• Test-lead experience

Company:

Concora Credit provides consumer financing options for merchants and service providers in the United States. Founded in 2001, the company is headquartered in Beaverton, Oregon, USA, with a team of 501-1000 employees. The company is currently Late Stage. Concora Credit has a track record of offering H1B sponsorships.