Sr. Regional Operations Manager

About The Job

At Louis Vuitton we value the uniqueness of every employee, empowering our teams to flourish and thrive. Founded in 1854 by visionary craftsman and malletier Louis Vuitton, the Maison is today present in over 60 countries, counting over 34,500 employees and representing more than 140 nationalities. An iconic presence across multiple product categories, the Maison offers dynamic career paths spanning a multitude of Métiers. Teams share the ambition to explore new horizons, propelled by an innovative spirit, boundless creativity and unparalleled savior-faire.

Louis Vuitton is seeking a high caliber, operationally sound, and commercially minded Sr. Regional Operations Manager at our regional office in Miami, FL.

Job responsibilities

The role of the Sr. Regional Operations Manager focuses on collaboratively working with the store management teams, the regional teams and the corporate teams on improving operational excellence across the region. Retail Operations is the “go to” person on all store standard operating procedures & ensures the balance between procedural compliance of the network and resource optimization therefore ensuring the retail teams ultimate focus is on enhancing the client experience.

Profile

Drive Operational Excellence:

• Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, stock organization and training through hands on hand coaching in store and partnership with retail.
• Leverage (and maintain) Ops On Demand to drive training activities therefore ensuring solid operational knowledge for all team members, inclusive of new hires, with a continuous hands on coaching in support of service excellence.
• Analyze and monitor individual store stock productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams (inline with Match to Traffic) to deliver exceptional Client Experience FOH & BOH with strong partnership across regional departments and store teams.
• Identify innovative action plans to minimize operating costs and operational risks.
• Analyze and follow controllable to meet budget.
  
  

Strengthen and Support Policy & Procedure Compliance:

• Foster day-to-day operational excellence mindset in the region and build community amongst teams.
• Lead region and individual store inventory accuracy and integrity plans through analysis and teams.
• Drive audit compliance with Internal Control team (consignment, compliance to the SHB, cash reconciliation, etc.)
  
  

Lead Operational Projects:

• Lead efficient flow of products inclusive of: store openings, pop ups, delivery schedule , pullbacks, logistics in partnership with Supply Chain / Logistics.
• Follow up of RSV/orders/Click & Collect out of date to enrich client experience.
• Coordinate with Store Planning / Maintenance on new openings and renovations minor work flow and repairs.
• Drive new tools and coordinate store issues.
• Participate in retail specific projects when required.
  
  

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference LVM27442