Sr. Program Manager North America, Worldwide Operations, Social Responsibility

Description

North America Operations is seeking a Sr. Program Manager with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution on business reviews, deep stakeholder engagement, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will also partner with Amazon’s Human Rights and Social Impact (HRSI) team who drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights throughout Amazon’s entire value chain, and sets and implements company-wide standards and commitments (such as our Global Human Rights Principles and Supply Chain Standards).

Key job responsibilities

Partner closely across all miles (First Mile, Last Mile, FC, etc.), various partner functions (RME, GES, etc.) and HRSI to implement and build scalable mechanisms and programmatic approaches to drive compliance to Amazon supply chain standards.

Define RACI among business and partner/support teams (including procurement, both GPO and non-GPO) in region for social responsibility-related work (audits, remediation, government engagement, vendor engagement, contracts, on-boarding, accountability).

Define mechanisms and standard approaches across business functions to drive compliance to Amazon’s Supply Chain Standards.

Own coordination and tracking with business, procurement, and partner teams for managing remediation activities in your region, including creation and maintenance of dashboards and other reporting tools for sharing progress toward remediation of risks.

Coordinate with in-business Social Responsibility PMs across other Ops regions to provide content and data for QBRs/other reporting mechanisms.

Partner with business teams to implement and deploy social responsibility standards across the business.

Participate in meetings related to compliance with Amazon supply chain standards to make connections and drive visibility across the business functions where similar work is occurring.

Partner with HRSI SMEs to incorporate social responsibility and human rights training into Ops leadership on-boarding.

Define BU-level goals related to social responsibility.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  
  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 5+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• Bachelor’s Degree in business, engineering, supply chain, transportation, logistics, or other quantitative discipline from an accredited university
• 5+ years’ cross functional experience, especially procurement, social responsibility, supply chain risk, planning, project management or customer/supplier management
• 5+ years’ experience in management, consulting, project management
• 5 +years’ experience in cross-functional and international project management, handling complex change initiatives
• 5+ years’ experience working with a variety of internal stakeholders, often with competing priorities
  
  

Preferred Qualifications

• Master's degree
• Passion for Amazon and commitment to delighting customers
• Excellent written and verbal communication
• Strong business acumen, including strong problem solving and analytical skills and self-initiative
• Ability to identify and resolve issues independently- solid sense of accountability and sound personal judgment
• The ability to manage multiple priorities simultaneously - orientated on results.
• Proven ability to cultivate strong partnerships, interface, communicate and influence at all levels of the organization
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon.com Services LLC

Job ID: A2995136