Service Technician I
Knott's Berry Farm
Date: 1 day ago
City: Buena Park, CA
Contract type: Full time
Overview:
$19.28 / hour
Six Flags Entertainment is seeking a Service Technician I at Knott's Berry Farm in Buena Park, CA. The Service Technician I, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.
Responsibilities:
The Service Technician II has a wide range of responsibility for information technology systems in Six Flags. Performs multiple duties that support the hardware, software and networks as needed for all computers and servers. Provides guidance and assistance to seasonal staff.
Qualifications:
$19.28 / hour
Six Flags Entertainment is seeking a Service Technician I at Knott's Berry Farm in Buena Park, CA. The Service Technician I, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.
Responsibilities:
- Monitors Service Desk communication channels. Responds and records service requests and incidents in the ticketing System. Updates tickets with appropriate information throughout
- Installs, supports, and upgrades computers, POS workstations, and associated peripherals and software. May create software installation packages or images. the ticket life-cycle.
- Troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues. Escalates complex and/or high priority issues to the appropriate support groups for resolution.
- Assist senior park and corporate IT staff as needed and directed
- Provides user systems access. Ensures appropriate approval is provided and documented.
- May lead service desk related projects.
- Acts as a technical liaison between IT and guests and other associates.
- Always acts in a professional and respectful manner.
The Service Technician II has a wide range of responsibility for information technology systems in Six Flags. Performs multiple duties that support the hardware, software and networks as needed for all computers and servers. Provides guidance and assistance to seasonal staff.
Qualifications:
- Vocational Degree in IT or equivalent work experience.
- 0-2 years’ experience in IT Support
- Ability to work nights, weekends and holiday periods to meet business needs.
- Certificate CompTIA A+ or Network+ preferred
- Valid Driver’s License required
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Human Resources Coordinator
Tawa Supermarket, Inc.,
Buena Park, CA
$20
-
$25
per hour
4 days ago
Training CoordinatorSince its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services,...
Administrative Assistant (Buena Park, CA)
Hiossen,
Buena Park, CA
$20
-
$22
per hour
1 week ago
PRIMARY JOB RESPONSIBILITIES: Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service. Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to...
Overnight Member Services Representative
Planet Fitness,
Buena Park, CA
3 weeks ago
In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*Job SummaryEssential Duties and Responsibilities The Overnight Member Services Representative will greet members, prospective members and guests, providing exceptional customer service.Respond to member questions and concerns in a timely...
