Administrative Assistant (Buena Park, CA)

PRIMARY JOB RESPONSIBILITIES:

• Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.
• Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to telephone inquiries.
• Coordinates and tracks stock and all items stored in the Branch warehouse. Assists Hiossen Sales team in coordinating warehouse and stock records, materials and other items, as assigned.
• Processes Product Orders on a daily basis, in accordance with Hiossen policies and procedures, including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support of Sales team.
• Registers attendees at AIC seminars (Basic Implant Training), prepares documentation, arranging meals and refreshments in conjunction with seminars , product and sales related promotional activities and learning seminars.
• Handles product returns from Hiossen customers including paperwork, recordkeeping, reports, ensuring proper crediting to customer accounts in accordance with Hiossen procedures. Handles processing for unused products.
• Works collaboratively with Hiossen Finance Department, Corporate Headquarter departments, Branch and Regional offices
• Maintains adequate product and technical knowledge of all Hiossen products and related procedures and policies
• Prepares and submits reports as directed by the Regional Sales Director or Branch Managers
• Other related administrative duties as assigned or as required
  
  

REQUIRED KNOWLEDGE AND SKILLS:

• Must possess and practice excellent customer service skills.
• The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.
• Ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties.
• Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.
• Proficient in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required.
• Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.
  
  

PHYSICAL DEMANDS:

The position requires continuous use of a computer while sitting. Duties include packing, re-stocking and occasionally lifting and carrying items weighing up to 25 pounds.

EDUCATION AND EXPERIENCE:

High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment.

WORK ENVIRONMENT:

The Administrative Assistant's works in an office based environment at a designated Branch location. The AA will spend approximately 20% of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse.

BENEFITS:

• Hourly Pay: $20 - $22/hour
• Medical and Dental insurance
• Vision,100% Company sponsored
• Basic Life Insurance and AD&D, 100% Company sponsored
• Short Term and Long Term Disability Insurance, 100% Company sponsored
• 401(k) plan with a company match up to 5%
• PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
• Birthday PTO
• 11 Paid Holidays per year