Senior Account Manager

Senior Account Manager - Seller Experience

Location: Brooklyn, NY

Department: Seller Experience

Position type: Full-time, hybrid (2 days a week in the office)

The role

We’re seeking a driven and experienced sales professional with strong expertise in customer engagement and acquisition. In this role, you’ll be responsible for converting both new and existing customers by delivering clear, compelling communication that drives sales and enhances the overall customer experience. You’ll also play a key role in mentoring team members, sharing best practices in sales and account management, and providing support to the leadership team on strategic initiatives.

What you will be doing

• Convert inbound customer inquiries to maximize value and sales.
• Build and manage strong relationships with new and existing sellers.
• Identify and develop new business opportunities to grow inventory.
• Deliver high-quality account management, especially for key accounts.
• Use CRM tools to manage sales pipelines and track performance.
• Collaborate with Pricing and Marketing to ensure alignment to our sellers.
• Meet sales targets and report on performance regularly.
• Gather customer insights to inform strategy and spot emerging trends.
• Monitor competitors and support strategic positioning.
• Mentor teammates and support leadership on projects.
  
  

What we are looking for

• Demonstrable experience in sales, or business development (B2C and/or B2B).
• Proficient in CRM systems and pipeline management.
• Strong analytical skills across quantitative and qualitative data.
• Self-motivated with a collaborative, hands-on approach.
• Commercially aware with excellent communication, negotiation, and presentation skills.
• Fluent in written and verbal communication; additional languages a plus.
• Passion for photography and videography is highly desirable.
  
  

Salary: $70,000 - $90,000

Our Values; applied

Better, Connected: We work collaboratively and embrace diversity

Empowering and Empowered: We celebrate ownership and initiative

Insight-driven: We act based upon data and reflection

Agents of Change: We innovate and promote sustainability

Focussed on Excellence: We aim high, and work smart

Passionately Ambitious: We encourage creativity and strive to improve through innovation

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

• Competitive salary
• PTO allowance
• Medical/Dental/Vision
• 401k
• Company EAP
• Employee Discounts
• Dog-friendly office
  
  

At MPB, we support our staff and their careers in every way we can.

As well as all the standard benefits, we have clear career frameworks in place so that you know where your career is going to develop.

The wellbeing of our employees is paramount and we provide private healthcare from your start date as well as access to our EAP to support your mental wellbeing.