RFP Operations Specialist

About Calm

Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

Calm Enterprise is our side of the business focused on driving revenue via business to business partnerships. As part of Calm Enterprise Operations team the RFP Operations Specialist collaborates with our internal and external sales partners to help the business respond to requests for proposals (RFPs) in the commercial and public sector markets, resulting in new business for Calm. The RFP Operations Specialist writes, compiles materials, and customizes RFP responses and questionnaires for new and renewal opportunities for Calm. They then creatively apply customer, solution, and sales strategies to develop high-quality proposals that are concise, complete, and clear. The RFP Operations Specialist must demonstrate effective time and project management skills, exhibiting focus and poise within a fast-paced, high-pressure, deadline-driven, collaborative environment where continuous communication and attention to detail are critical.

We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis areas. At this time, only candidates in these locations will be considered.

What You’ll Do

• Write proposal responses for multiple markets by tailoring information from our content database and other company resources to accurately reflect solutions
• Partner with proposal team members to develop high-quality proposals that are responsive, accurate, concise, and strategic, and aligned to Brand and proposal style guidelines
• Demonstrate customer-focused writing by incorporating win themes, value propositions, benefits, differentiators, proof points and opportunity information into proposal responses, executive summaries and cover letters
• Work closely with sales, solution and product partners to develop custom content
• Incorporate and unify feedback into drafts from many sources within established deadlines
• Develop relationships across multiple departments and senior management to foster collaboration, teamwork and quality results
• Organize, prioritize and manage competing deadlines across multiple proposals and projects
• Demonstrate analytical and critical thinking skills by expressing complex solutions simply
• Balance independent and collaborative work with solid accountability
• Maintain product knowledge through trainings and self-led learning
• Escalate potential challenges in a timely and appropriate manner
• Participate in workgroups to drive continuous improvements
• Apply coaching feedback to improve and develop within role continuously
  
  

Who You Are

• 3+ years of proposal writing experience, preferably in a complex organization
• Partnering/supporting high-level staff in the sales process
• Expert at proposal response development and customer-focused storytelling
• Demonstrates a natural command of language and understands AP Style guidelines
• Proven ability to thrive in a complex, fast-paced, deadline-driven corporate environment
• Proven ability to work with minimal guidance on complex tasks within a defined proposal process
  
  

Nice to Haves

• APMP certification and/or participation in proposal industry groups
• Experience writing proposals within the health care and benefits industry
• Expertise navigating a content database to research common proposal questions
  
  

Calm uses a geographic pay model that determines salaries based on the location where an employee lives. For this position, the base pay ranges across Calm’s pay tiers is as follows:

$81,840 - $143,200

The base pay range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which include the successful candidate's geographic location, skills, experience and other qualifications.

Calm uses employee zip code to determine which pay range applies.

This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

The base pay range represents the low and high end of Calm’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which include the successful candidate's geographic location, skills, experience and other qualifications.

Calm uses employee zip code to determine which pay range applies.

This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Calm’s Recruiting team if you need a reasonable accommodation, assistance completing any forms, or to otherwise participate in the application process. You can reach the Recruiting team at [email protected]

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Employment offers are contingent upon the successful completion of a background check. Roles which require access to certain types of information may also require the successful completion of a drug screening.

Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• Right to Work
• E-Verify Participation