Remote Technical Support Agent
Retail Imaging
Date: 2 days ago
City: Vancouver, WA
Contract type: Full time
Remote
Description
Why This Role Matters
Our Agents are the first point of contact for our clients’ customers and set the tone for every interaction. By following established processes, identifying documentation gaps, and flagging common issues, you help strengthen the systems and knowledge that the entire team depends on. This role keeps operations running smoothly one interaction at a time.
What You'll Do
What You'll Bring
Why This Role Matters
Our Agents are the first point of contact for our clients’ customers and set the tone for every interaction. By following established processes, identifying documentation gaps, and flagging common issues, you help strengthen the systems and knowledge that the entire team depends on. This role keeps operations running smoothly one interaction at a time.
What You'll Do
- Engage directly with customers via phone, email, and chat to troubleshoot and resolve technical and administrative issues.
- Follow defined response and resolution timelines to meet or exceed SLA and performance goals.
- Document all work accurately and clearly in the appropriate systems.
- Identify and report gaps or outdated information in documentation to help improve team resources.
- Balance live customer interactions with follow-up and administrative tasks, staying calm under pressure.
- Communicate openly with teammates and leadership about issue status, progress, and potential roadblocks.
- Uphold service, quality, and policy standards to deliver a consistent and positive customer experience.
What You'll Bring
- High school diploma or GED equivalent.
- At least six months of experience providing technical support in a call center environment.
- Strong written and verbal communication skills, able to adapt to different audiences.
- Basic troubleshooting skills and comfort using multiple systems or tools at once.
- Proven reliability in attendance, punctuality, and follow-through.
- Strong organizational skills and ability to prioritize in a fast-paced environment.
- Willingness and ability to learn new tools and technologies quickly.
- Solution-focused mindset with a proactive approach to challenges.
- Comfortable asking questions and seeking clarification when needed.
- Adaptable to changing priorities, procedures, or deadlines.
- Open to feedback and continuous improvement.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manufacturing Technician - 1st Shift
Incom, Inc.,
Vancouver, WA
$20
-
$21.62
per hour
2 weeks ago
Join Our Team at Incom West!Located in Vancouver, WA, we're a cutting-edge polymer fiber optics production facility, pushing the boundaries of light and image transmission. We're looking for an energetic Manufacturing Technician to join our 1st shift (6am-2:30pm) production team. No experience? No problem! We’ll train you.What You’ll DoSet up and fine-tune fiber optic drawing machinesAssemble polymer sub-assemblies and finished...
Associate Team Leader
H&R Block,
Vancouver, WA
$11
-
$29
per hour
2 weeks ago
Our CompanyAt H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.We strive to continuously improve our business and have committed to a long-term strategy and transformation...
System Administrator 3
Azad, Inc.,
Vancouver, WA
$60
-
$65
per hour
3 weeks ago
Join AZAD Technology Partners as a System Administrator and work within the Operational Infrastructure subgroup within Transmission Technology group in the IT business line. The subgroup provides hardware maintenance lifecycle support for the Control Center systems. The subgroup also provides General Support System infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending.This is...
