Receptionist

Description

Organization:

Greensboro Urban Ministry provides opportunities for housing solutions, safe shelter, food, and support services year-round for residents of the greater Greensboro community. Founded in 1967, Greensboro Urban Ministry is a 501(c)3 non-profit organization serving Guilford County, North Carolina.

Our Mission: To express the love of God to our neighbors in need by offering food, shelter, and solutions.

Our Vision: Stable lives for our neighbors.

Our Core Values

• We welcome all through an open door where neighbors can connect, serve, and grow.
• We love our neighbors with compassion, recognizing that no individual is greater than another.
• We inspire people to initiate personal change while meeting them where they are.
• We understand that sometimes hope is the ultimate gift.
• We value the resources entrusted to our care, and we steward them carefully.
• We believe our community is strongest when nonprofits, faith communities, government, and neighbors work together.
  
  

To learn more, visit Greensboro Urban Ministry's website at https://www.greensborourbanministry.org/

Job Title: Receptionist

Program/Department: Administration

Reports to: Assistant Executive Director

FLSA Status: Part-Time, Non-Exempt, Hourly

Supervisory Responsibility: None

Position Summary: The Receptionist serves as the first point on contact for visitors, greeting them, and directing their inquiries as appropriate to their needs. This position represents Greensboro Urban Ministry in a professional and courteous manner.

Work Schedule: Monday-Friday; minimum of 25 hours per week.

Essential Functions

Reception and Communication:

• Answer all incoming phone calls in a professional and timely manner and transfer callers to the appropriate programs and staff.
• Greet and assist visitors, donors, and clients with professionalism and courtesy.
• Answer emails and other requests for information and coordinate the flow of information both internally and externally.
• Maintain an understanding and knowledge of Greensboro Urban Ministry's programs in order to assist with inquiries as appropriate.
  
  

Administrative Support

• Sort and distribute incoming mail to appropriate staff and Weaver House residents.
• Process monetary check donations and ensure proper documentation and filing.
• Perform data entry for the Emergency Assistance Program and Food Pantry using the Link2Feed software.
• Create, manage, and update the monthly event calendar for GUM activities.
• Maintain inventory of office supplies and order replacements as needed.
• Assist staff and directors with scheduling Zoom video conferencing for staff and committee meetings.
  
  

Meeting And Event Coordination

• Schedule and oversee the use of large and small conference rooms for meetings.
• Prepare conference rooms for meetings including arranging seating, making photocopies of handouts, and setting up Zoom video conferencing as needed.
  
  

Additional Duties

• Assist all Directors with administrative tasks as needed.
• Other duties as management may be deemed necessary.
  
  

Working Conditions

• Office environment.
  
  

Equipment Used

• Telephone, copier, scanner, printer, fax, computer, adding machine, and postage meter.
  
  

Requirements

Education and Experience Requirements:

• High school diploma or equivalent required.
• Minimum of two years of receptionist or administrative support experience.
  
  

Key Competencies

• Strong organizational skills and ability to multitask.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Familiarity with computers and basic technology.
• Strong interpersonal skills and ability to interact with visitors, staff, and leadership with professionalism and courtesy.
  
  

Application Instructions: Resume and cover letter are required with job application submission.