Public Safety Telecommunications Supervisor
City of Des Moines
Date: 3 weeks ago
City: Des Moines, IA
Contract type: Full time
Distinguishing Features of the Class
Directs, plans, and coordinates the daily operations of the 911 Emergency Communications Center; frequent performance of key telecommunicator duties during major incidents, events, and operations; and oversees, trains and assists telecommunicators to fulfill their duties.
Benefits
Come work with us! The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:
Closing Date/Time: 12/16/2024 4:00 PM Central
Directs, plans, and coordinates the daily operations of the 911 Emergency Communications Center; frequent performance of key telecommunicator duties during major incidents, events, and operations; and oversees, trains and assists telecommunicators to fulfill their duties.
Benefits
Come work with us! The City of Des Moines promotes a healthy work life balance and offers a comprehensive benefits package including:
- Residency Incentive Program
- Paid Volunteer Time-Off
- Parental Leave
- Vacation and Sick Leave
- 12 Paid Holidays
- Health/Dental/Life/LTD Insurance
- Wellness Programs and Activities
- Tuition Reimbursement and Continuing Education Programs
- Public Service Student Loan Forgiveness Benefit
- Defined Benefit Pension Plan through IPERS
- Deferred Compensation Plan with City Match up to 2.5%
- Voluntary Insurance Benefit Options
- Employee Discount Program
- Graduation from high school; and
- Considerable (3 years) experience in the operation of emergency communications or a public safety related field; and
- Completion of Basic 40 Hour Telecommunicator Training required by the State of Iowa within 12-months of employment; and
- NCIC and Emergency Medical Dispatch certifications within 12-months of employment; and
- CPR and AED certified within 12-months of employment; and
- Successful completion of a post-offer pre-employment physical examination and drug screen; and
- Ability to pass a background check.
- Experience as a supervisor, lead or trainer preferred.
- Candidates for positions in this class must pass a post-employment offer physical examination and drug screen.
- Candidates must have the ability to pass a background check.
- Oversees, plans, directs shift operations of the ECC.
- Serves as liaison between CARE Diversion Program employees and Public Safety Telecommunicators in the ECC and in the field.
- Interacts with other local governments, public safety, civic organizations, and the public to provide information, coordinate services, and resolve problems.
- Coordinates and implements changes in ECC policies and procedures.
- Recommends corrective action for ECC staff.
- Conducts employee performance evaluations.
- Provides information and instruction on how to perform certain work tasks for new employees, or employees in the same or similar class of positions.
- Provides quality assurance analysis, planning and compliance.
- Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
- Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems, and suggestions for new or improved ways of addressing such problems;
- Assists in the preparation and the facilitation of training for employees, and the training of new procedures for all employees,
- Researches, develops, and maintains training programs;
- Ensures proper staffing through recruitment and promotion, interviews, and recommendations of new employees for hire;
- Develops policies and procedures pertaining to the operation of ECC.
- Performs essential work of a Public Safety Telecommunicator when necessary.
- Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments in assigned work areas.
- Performs related work as required.
Closing Date/Time: 12/16/2024 4:00 PM Central
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