Project Manager (IT), Information Technology, Full-Time, Days

ABOUT MARINHEALTH

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$76.43 - $114.65

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

The IT Project Manager under the general direction of the PMO Director is responsible for developing, closing and managing all aspects of his/her assigned projects. The incumbent integrates user needs, collaborates with technical specialists, makes assessments and implements project plans. Scope of the role includes working with a project team that may include physicians, clinic staff, and other staff. The incumbent manages IT projects and assists business operations Managers and Directors with systems selection, design, database building, training, testing, and activation and post activation activities. The IT Project Manager may also provide personnel oversight of a cross functional project team composed of IT, business operations and vendor staff.

Job Requirements, Prerequisites And Essential Functions:

EDUCATION

A Bachelor’s degree (preferred) in the areas of Nursing, Business Administration,

Information Systems, Organizational Development or Management Engineering

preferred.

Experience

Minimum of 3 years experience in Information Technology in a health care environment

required. 2 years experience as a Project Manager, leading facilities or applications

implementation desired.

LICENSURE AND CERTIFICATIONS

Calif Drivers Class C Required at hire

Certification from the Project Management Institute (CAPM or PMP) preferred

Prerequisite Skills

Ability to work both independently and in small teams assuming leadership role and

delegate particularly in teams where candidate has no direct supervisory

responsibility.

• Ability to work under pressure
• Ability to communicate technology to non-technology staff
• Ability to document work flow and provide work flow analysis
• Knowledge of time management and the ability to prioritize / reprioritize projects.
• Possess strong communication, public speaking and negotiation skills expressing
  
  

ideas clearly and persuasively in both verbal and written format

• Possess strong logical, analytical and critical thinking skills
• Possesses strong PC Skills, All Microsoft desk top application software especially
  
  

Microsoft Project.

• Excellent meeting facilitator skills
• Must demonstrate strong customer relation skills
• Must possess a clear understanding of multidisciplinary clinical practices.
  
  

VI. PRIMARY CUSTOMER SERVED (Age Specific Criteria):

This position is not a patient care position, and as such, this section does not apply

VII. PATIENT PRIVACY (HIPAA Compliance):

Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Viii. Duties And Responsibilities:

• ESSENTIAL (not modifiable)
• Identifies scope of project and project deliverables, define issues and risks within the project, identify key staff involved in and impacted by the project, and identify internal and external customers
• Conducts interviews and focus groups of stakeholders, internal and external customers to identify issues and collect ideas related to project
• Observes, develops and documents key activities and work flows within a process to identify work flow issues, process issues, impact, feasibility, and application issues and potential process improvements
• Develops memos, letters, and/or flyers to communicate the progress of all the projects
• Assures smooth turnover of projects both at the initiation as well as the conclusion to users.
• Collaborates with User Groups to maintain an ongoing understanding of business issues and needs.
• Coordinates with and direct third party vendors.
• Creates project organizational structure and team composition; facilitate communication between project team members on deliverables.
• Monitors project schedule and budget; facilitate discussions on the assessment, documentation, and recommendations on business process flow to achieve project objectives.
• Works with users to identify and assess organizational strategies and systems/applications that meet operational needs.
• SECONDARY (modifiable)
• Maintains PMI credentials and provides Project Management education and resources to the hospital
• Participates in hospital wide committees and activities as appropriate and is a liaison to the education department.
• Other duties as assigned
  
  

Ix. Working Conditions:

• GENERAL
  
  

Working conditions are generally those of an office environment, but include visits to other Hospital locations and occasional meetings off the Hospital campus. The length of a typical day is eight hours, but can vary depending on work load. There are frequent interruptions.

• SPECIFIC
• Work Pace
  
  

Work is fast paced and both self initiated and in response to activities in the projects. Volume of work is generally heavy, but will fluctuate depending on projects and deadlines. Many responsibilities need to be completed within certain time frames and all work needs to be timely.

• Equipment Used
  
  

Telephone, answering machine, calculator, FAX, copy machine, printer, heavy use of computer and keyboard

• Environmental Exposure
  
  

Majority of work is done indoors with brief outside exposure as traveling to and from appointments. Work space is well lit and air conditioned. Infrequent exposure to normal office chemicals--white out, toner, etc.

• PHYSICAL DEMANDS:
• GENERAL
  
  

Position is primarily sedentary with walking and standing required. Frequent lifting and carrying of light loads and infrequent lifting and carrying of medium loads is required. Reaching at all levels is required. Coordination and agility to handle clerical duties required. Must have good vision, auditory ability, excellent verbal and written communication skills to effectively work with others.

Xi. Mental Demands:

• GENERAL
  
  

Work is varied and requires adaptation to provide service to a varied public. Requires maintaining an emotional balance when pressure of demands and changing tasks and priorities occurs.

• SPECIFIC
  
  

The Task Behaviors That Occur Continuously Are:

Initiation of task - i.e. ability to start a task without supervision

Concentration - i.e. focusing on designated tasks despite interruptions and distractions Understanding written material - includes following written instructions and evaluating, retaining, and modifying written material to fit need of MGH

Understanding verbal material - includes following verbal instructions and retaining, evaluating, and modifying verbal material to fit needs of MGH

Attention to detail - work must be thorough and error free

Problem Solving - must be able to analyze problems and situations and construct logical, practical and consistent solutions

Motivation - must be able to complete projects that may take several months to compete and may involve multiple, complex issues and solutions

Decision making - must make decisions with incomplete information and within time constraints. Must accept responsibility for outcomes of decisions

Frustration tolerance - must be able to accept delays or negative decisions with poise and grace. Must be able to work with people with diverse beliefs and values with tolerance and compassion

Xii. Service Excellence Standards And Behaviors (c.a.r.e.s):

The Service Excellence Standards and Behaviors (C.A.R.E.S.) are expected of each Hospital employee:

• COMMUNICATION
  
  

It Is My Responsibility To:

• Smile, make eye contact, and greet others with my name and role
• Communicate with sincerity, honesty and respect
• Actively listen without interrupting and without judgment
• Welcome the views of others and encourage feedback, questions and open dialogue
• Assist families to understand and solve their problems
• Be collaborative at all times
• ACCOUNTABILITY
  
  

It Is My Responsibility To:

• Take ownership in delivering excellent service at all times
• Create a warm and caring first impression
• Follow procedures, policies and guidelines
• Be mindful of conserving resources
• Take responsibility for my actions and demeanor and follow through with commitments
• Act professionally with everyone—patients, families, colleagues, vendors, clinicians
• Take ownership in delivering excellent service at all times
• Create a warm and caring first impression
• Follow procedures, policies and guidelines
• Be mindful of conserving resources
• Take responsibility for my actions and demeanor and follow through with commitments
• Act professionally with everyone—patients, families, colleagues, vendors, clinicians
• RESPECT
  
  

It Is My Responsibility To:

• Speak clearly and without judgment to patients, families and visitors
• Demonstrate my pride of ownership by showing warmth, concern and follow through with commitments.
• Not engage in negative behaviors including gossip, undermining others and infighting
• Ask patients and families how I can best support them
• Speak positively about our organization, medical staff and associates
• Respect privacy and confidentiality at all times
• EXCELLENCE
  
  

It Is My Responsibility To:

• Take ownership to consistently improve processes within my role, department and throughout Marin General
• Strive every day to offer the highest care possible and strive to improve myself and my work output
• Seek out opportunities to learn and apply best practices
• Embrace change and offer suggestions for problem resolution
• Recognize others for outstanding performance
• SAFETY
  
  

It Is My Responsibility To:

• Take pride in my environment by maintaining safe and clean surroundings
• Work safely and create the best environment for the delivery of quality patient care
  
  

Xiii. Safety And Health:

It is the expectation for all employees to work not only individually, but together towards creating the safest environment possible by:

• Knows and complies with all Hospital safety policies and procedures as identified in the Hospital Safety Manual, Disaster Preparedness Manual and the Employee Safety Handbook
• Knows and uses the right safety practices and equipment or materials
• Attends and completes all required health and safety classes, updates, and health testing
• Takes immediate action and/or reports to supervisor or other appropriate personnel any potential unsafe condition, practice or hazard
• Immediately reports every work related injury
  
  

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed, please contact Human Resources at 415-925-7040 or email [email protected] to initiate the process.

MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional, C.A.R.E.S standards (Communication, Accountability, Respect, Excellence, and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable, we can build trust and ensure clear communication.

At MarinHealth, our top priority is the well-being of our employees, patients, and community. As such, we require all employees to receive necessary immunizations, including the measles, mumps, varicella, and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally, the continued recommendation to obtain a COVID + booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements, and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidate’s compensation will be determined based on the individual’s skills, experience, internal/market equity factors, and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore, all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.