Product Operations Mgr

Position Overview

The Product Operations Manager will report to the Senior Product Operations Manager. The role involves developing and implementing a systemic approach to how we set up and manage pricing and product journeys. This includes reviewing and analyzing data to confirm current pricing, identifying planned price increases, facilitating product migrations, performing data validations, and working with key internal stakeholders to ensure all planned pricing and product journeys are executed on time and accurately. The position requires organizing, managing, and creating comprehensive documentation for executing all aspects of pricing and renewal journeys within Salesforce, Excel, and Workfront.

Responsibilities

• Drive data metrics of pricing set-ups throughout the organization through partnerships with various teams including Finance, Account Management, Partner Operations and Product.
• Provide complex cross functional support to align the direction from the business, providing timely execution documents that will drive results while continually reassessing and pivoting to meet business needs.
• Manage the process of reviewing and assessing data to set up pricing, pricing increases and product migrations, by delivering organized and documented details for business use.
• Lead the delivery of processes and procedures to support a culture of continuous improvement of the pricing process across the business and systems.
• Support and maintain data integrity to ensure consistency and accuracy.
• Collaborate with internal business teams to document price increase and product migrations tasks and capture milestones to meet fiscal goals.
• Develop and maintain documentation to support the system and the users.
• Provide reporting and feedback to management regarding initiative successes and potential risks.
• Assist in the execution of the annual pricing plan through project management principles.
  
  

Essential Functions

Essential Job Function

% of Time on Function

Data review and analysis

25%

Documentation of data details

25%

Assessment of changes and clearly documented communication of findings

25%

Collaborate with Finance and Product on mapping needs

20%

Tracking of all details for each job in WF

5%

Total

100%

Job Requirements

• Bachelor’s degree or equivalent experience required.
• Master’s degree preferred.
• Minimum of 2-5 years of experience in similar role with knowledge of pricing process (acquisition, renewal, increases and product migrations).
• Analytical thinker who can manage multiple data sets at a time and produce quality outputs.
• Proven time management skills in a deadline driven environment.
• Proficient in MS Office (specifically Excel), Salesforce, Workfront (or similar tools).
• Ability to multi-task.
• Strong planning & organizational skills.
• Collaborative, team player capable of building relationships throughout the organization.
• Excellent verbal/written communication skills.
• Team oriented, a self-starter, and can manage multiple priorities.
• Strong attention to detail to appropriately manage the complexity of the processes involved.
• Experience working with individuals at all levels of an organization.
• Demonstrated analytical and decision-making skills.
  
  

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Salary Range (Norwalk, CT): $89,712.36 to $119,616.48

Annual Bonus Potential: 10%

#HUSA

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

HomeServe USA is an equal opportunity employer.