Pharmacy Manager

SUMMARY The primary purpose of this position is to oversee the daily activities of the Pharmacy department within a retail store. Additionally, to assist customers with their health care needs by filling prescriptions and providing excellent customer service. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws. The incumbent is also required to perform all tasks in observance of Rite Aid's brand and strategy and adhere to our core values and service attributes.

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

% of Time Spent

• Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.
  
  

15%

• Immunize and vaccinate patients and administer other recommended clinical programs including MTM (Medication Therapy management) when available, Pay for Performance, community outreach and all other new or ongoing programs as identified to build profitable business and script growth.
  
  

5%

• Oversee the daily activities of the Pharmacy department.
  
  

5%

• Counsel customers with regard to medications filled at the pharmacy.
  
  

5%

• Ensure growth and profitability of Pharmacy Department.
  
  

5%

• Handle and resolve customer issues, complaints and questions to build customer trust and loyalty.
  
  

5%

• Comply with all federal and state laws and regulations.
  
  

5%

• Interact with physicians to gain additional information about customers and prescriptions to be filled.
  
  

5%

• Ensure excellent customer service by Pharmacy associates.
  
  

5%

• Maintain a clean and efficient Pharmacy department.
  
  

5%

• Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and advocating a culture of recognition, appreciation and praise.
  
  

5%

• Maintain appropriate security of the Pharmacy department.
  
  

5%

• Maintain reports for controlled, outdated, and recalled medications; and prescription and customer files.
  
  

5%

• Manage pharmacy inventory at acceptable levels to fulfill customer need.
  
  

5%

• Ensure compliance with all policies and procedures for controlled substance dispensing and record keeping.
  
  

5%

• Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited, to cycle counts, inventory management and will-calls to customers.
  
  

5%

• Supervise the work completed by Pharmacy Technicians, Wellness Ambassadors and other support staff while on duty.
  
  

5%

• Comply with the policies and procedures outlined in the Retail Hazardous Waste Program.
  
  

5%

Education and/or Experience Bachelor's degree (BS), Doctoral degree (PHARM.D.), or equivalent in Pharmacy, and Immunization Certification through an accredited organization (i.e. APhA) plus a minimum of one (1) year experience as a licensed Pharmacist; or equivalent combination of education and experience. In addition, the associate should have experience in a retail environment.

This position requires the following Licenses and Certifications:  Valid Pharmacist License in the state practicing pharmacy.  Valid Immunization Certification.  Valid Immunization License in the state practicing pharmacy, if required by state regulations.