People Operations Manager

As a People Operations Manager, you will be pivotal in building and maintaining an engaged, inspired, and high-performing team. You will lead initiatives supporting recruiting, talent acquisition, employee engagement, and retention, ensuring our company culture thrives as we continue to grow. This role is ideal for someone passionate about fostering a people-first environment while aligning with our company's mission and values.

About The Role

• Recruitment and Talent Acquisition:
• Develop and execute strategies to attract top talent across all locations.
• Manage relationships with recruitment platforms and partners.
• Oversee the hiring pipeline, from posting roles to onboarding.
• Employee Engagement and Retention:
• Design and implement initiatives that enhance employee satisfaction and retention.
• Lead surveys, feedback programs, and stay interviews to gauge team morale.
• Champion career development and growth opportunities for employees.
• Manage Benefits Initiatives: Ensure that employees are aware of and can access benefits that support their well-being, such as health insurance, wellness programs, and retirement plans. Continuously assess and improve benefits offerings.
• Competitive Salary Reviews: Lead an annual compensation review to ensure salaries are competitive within the industry and region. Provide insights into compensation trends and recommend adjustments to maintain market competitiveness.
• Culture and Values:
• Promote and protect the company's culture, ensuring it remains a cornerstone of operations.
• Organize team events, workshops, and recognition programs to celebrate milestones.
• Support managers in fostering a positive, inclusive workplace.
• Policy and Compliance:
• Ensure company policies are clear, accessible, and aligned with labor laws.
• Assist in resolving employee relations matters in collaboration with management.
• Conduct training on company policies, values, and expectations.
• Learning and Development:
• Partner with the Training and Development team to deliver impactful onboarding and ongoing training programs.
• Identify opportunities to develop employees' skills and leadership capabilities.
• Manage Customer Feedback:
• Oversee the collection, analysis, and response to customer feedback across various channels to ensure timely, professional, and brand-aligned communication.
• Collaborate with internal teams to address recurring issues, improve customer satisfaction, and incorporate feedback into employee training and operational improvements.

REQUIREMENTS

• 3-5 years of experience in people operations, HR, or a related field, preferably in the hospitality or retail industry.
• Strong understanding of recruiting, talent acquisition, and employee engagement best practices.
• Excellent communication and interpersonal skills.
• Demonstrated ability to build trust and maintain confidentiality.
• Knowledge of employment laws and HR compliance.
• Proficient in HR systems and tools; experience with platforms like Harri, ADP, and Zenput is a plus.
  
  

WHAT WE ARE LOOKING FOR

• A people-first mindset with a passion for creating exceptional workplace experiences.
• A proactive, organized, and detail-oriented approach to managing multiple projects.
• A commitment to diversity, equity, and inclusion.
• A collaborative leader who thrives in a fast-paced, dynamic environment.
  
  

As a growing company, we continually evolve to meet our business's and customers' dynamic needs. While your initial responsibilities and role are outlined in this job description, we want to emphasize the importance of flexibility and adaptability. The scope of your role may evolve as the company grows, and we value your ability to embrace changes and contribute to new challenges and opportunities.