PCC - General Offices

Sonrava Health


Date: 3 weeks ago
City: Roseville, CA
Contract type: Full time
The Patient Care Coordinator (PCC) at Sonrava serves as the key liaison for our patients, ensuring a seamless and welcoming experience from the moment they arrive. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. Collaborating closely with the Business Manager, the PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales. The ultimate goal of the Patient Care Coordinator is to make every patient feel valued and at ease, delivering the Ultimate Patient Experience during each visit to our offices.

Essential Functions

  • Set and achieve personal sales goals while supporting the goals of the team.
  • Greet patients in a timely, professional, and engaging manner.
  • Introduce new patients to the office and staff.
  • Provide patient consultations and communicate information about recommended treatments.
  • Discuss cost of service, insurance coverage, and payment options with patients
  • Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.
  • Nurture the patient relationship to encourage patient retention.
  • Work as a team player to ensure each customer receives the best service possible.
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth.


Qualifications

  • Minimum of high school diploma or equivalent required.
  • Customer service focused.
  • Excellent time management and organizational skills.
  • Preferred dental office experience.
  • Preferred experience with dental insurance.
  • Preferred experience with Denticon/Dentrix.


Skills and Abilities

  • Two (2) years of sales, customer service or related work experience.
  • Bilingual Spanish-English skills preferred.
  • Ability to handle patient concerns and prioritize multiple tasks in a fast-paced environment positively and proactively.
  • Ability to quickly learn new procedures and processes.
  • Excellent communication and interpersonal skills
  • High level of ownership, accountability, and initiative
  • Friendly, outgoing, and motivated personality


Work Environment and Conditions

  • Travel as needed for training and to perform job functions.
  • Safety procedures and personal protective equipment are required to minimize the risks from X-rays and blood-borne pathogens.
  • Potential of prolonged sitting and standing

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Regional Safety Superintendent

Utility Tree Service, Roseville, CA
3 days ago
DescriptionWe are seeking aRegional Safety Superintendentto join our team.Essential FunctionsConduct regular job site inspections and/or Job Behavior Observations (J.B.O.’s) with a major focus on:The Four Objectives of Safety Management.Observing and correcting unsafe acts and at-risk behavior.Evaluating General Foreperson knowledge of safety training programs, and supervisory skills.Identification of job site hazards.Evaluation of Crew Foreperson knowledge of their safety training responsibilities.Observe and...

Field Service Technician

Sims Metal, Roseville, CA
3 days ago
Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.Our asset management and recovery...

Activity Instructor

City of Roseville, Roseville, CA
3 weeks ago
DescriptionYOUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries teamin the role of Activity Instructor.The Human Resources Department is accepting applications for the temporary and part-time position of Activity Instructor in the Parks, Recreation, and Libraries Department. The department is seeking enthusiastic instructors to take the lead on planning, teaching, and evaluating classes and...