Patient Support Specialist

OUR MISSION

At Rhythm, we are on a mission to revolutionize cardiac care through advanced remote monitoring solutions. As a leader in the remote healthcare space with nearly 200,000 patients, our fast-growing tech company leverages cutting-edge technology and expert clinical care to provide exceptional, real-time cardiac monitoring. Our goal is to harness the power of health data, optimizing it for the benefit of all humanity. We believe that by empowering our clinicians, patients, and partners with quality data, we can enhance patient care, expand physician capacity to care, and improve quality of life. Recognized by Deloitte's Technology Fast 500, we are committed to driving progress and expanding access to high-quality care for all patients, regardless of location. Join us as we mobilize the world's health data to create tangible outcomes and a healthier future for everyone.

Position Description

As a Patient Support Specialist at Rhythm, you will play a crucial role in ensuring our patients receive the best care and support. You will be responsible for patient outreach and support activities, including managing connectivity issues, handling no-shows, setting up new monitors, validating patient insurance, answering patient billing/statement questions, and other outreach tasks. Your role will also involve maintaining patient schedules and working with various electronic health records (EHR) and workflow systems. Additionally, you will respond to inbound inquiries related to insurance changes, billing issues, device schedule adjustments, and other support needs.

Rhythm offers full-time employees a robust compensation and benefits package, including Health and Prescription coverage, Dental, Vision, 401k Retirement Savings with company match for full-time employees, Paid Time Off and more.

Reports To

• Admin Operations Manager
  
  

Schedule

• This is a hybrid role and requires at least three days a week in our Brooklyn office. Typical hours are 9:00 AM - 5:00 PM.
  
  

Key Responsibilities

• Conduct patient outreach via phone and email, and occasional SMS management.
• Address connectivity issues, no-shows, and no-monitor patients effectively.
• Set up new monitors for patients and provide necessary guidance.
• Create and maintain patient schedules as needed.
• Verify insurance eligibility via various portals.
• Re-engage patients in our services and promote remote monitoring.
• Demonstrate a key understanding in how remote monitoring works and be able to guide patients via phone for troubleshooting.
• Work within clients' EHR and other workflow systems to ensure accurate and up-to-date information.
• Respond to inbound inquiries regarding insurance changes, billing issues, device schedule adjustments, and other patient needs, ensuring a high SLA for our patients and clients.
• Maintain detailed and accurate records of patient interactions and support activities within Salesforce and Regal.
• Collaborate with clinical and administrative teams to ensure seamless patient support.
• Participate in ongoing training and development to stay current with best practices and new technologies.
  
  

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
• Previous experience in a healthcare support role, ideally within remote patient monitoring or a similar setting. History of managing patient billing questions is a plus.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency in using EHR systems and other healthcare workflow tools.
• Ability to work independently and as part of a team.
• Empathy and dedication to providing exceptional patient care.
• Ability to speak and enunciate clearly, demonstrating patience with patient questions or concerns.
  
  

Compensation

• $20.00 - $25.00/hour