Patient Services Representative

Enjoy what you do while contributing to a company that makes a difference in people’s lives. RSC Bay is one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do, building families, offers stimulation, challenge, and personal reward.

If you're a Patient Services Representative looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an immediate opening for a full-time Patient Services Specialist to join our San Ramon team floating to our Oakland office occasionally. The schedule is working Monday - Friday from 8am - 4:30pm, 2-3 weekends per month and 2-3 holidays a year.

Pay: $25-$28 DOE.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative is responsible for:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service
• Required to work occasional weekends and holidays
  
  
  

What You'll Bring:

The skills and education we need are:

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential
• Spanish-speaking is a plus
  
  
  

What We Offer:

We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:

Full-Time Employees (30+ hours/week):

Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays

Part-Time Employees:

401(k) with company match and performance-based bonus opportunities

Per Diem Employees:

401(k) with company match

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

At Reproductive Science Center of the San Francisco Area, we promote and develop individual strengths to help staff grow personally and professionally. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our practice and culture, please visit our website at www.rscbayarea.com

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.