Patient Relation Rep | Patient Relations | Day

Flagler Health+


Date: 8 hours ago
City: Jacksonville, FL
Contract type: Full time
JOB_DESCRIPTION.SHARE.HTML

CAROUSEL_PARAGRAPH

JOB_DESCRIPTION.SHARE.HTML

  • Jacksonville, Florida
  • Office and Clerical
  • 52818

mail_outline

Get future jobs matching this search

or

Overview

Job Description

Full Time Position

Monday - Friday 8:30am-5:00pm

Performs under the supervision of the Patient Relations Manager or Supervisor. Patient Relations Representatives are responsible for facilitating a welcoming and supportive environment for patients and families visiting UF Health Jax and UF Health North hospitals and clinics. Functions as a liaison between patients, families, visitors and staff by facilitating the highest level of patient experience. Orients and supports patients/families regarding hospital environment, amenities and resources. Assist patients requiring treatment with arrival process to include but not limited to the Welcome Kiosk in the Emergency Department and the Pre Registration process in the Pre-Admissions areas. Staff will assist patients and visitors accessing UF Health and its entities for all hospital and clinical visits. Proactively facilitates communication and problem resolution between staff, other departments as well as the patient and their families. Manage lobby and waiting rooms for potential concerns. Participates in the hospital's provision of high-quality services which includes, but is not limited to; coordinating services, providing crisis intervention and providing community resource information.

Qualifications

Required Education: High School Diploma or GED.

Preferred Education: Associate's Degree or foreign language.

Required Experience: Less than one (1) year use of a personal computer -AND- One to two (1-2) years customer service experience.

Preferred Experience: Two (2) years of customer service experience in a health care related industry.

Required Licensure/Certifications: Basic Life Support from the American Red Cross or American Heart Association required.

Necessary Skills

  • Sincerely likes to work with people and interested in helping them.
  • Must possess strong problem solving, communication, interpersonal and computer skills.
  • Ability to handle stressful situation in a professional and courteous manner.
  • Capable of working with diverse groups of people.
  • De-escalation skills.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Drafter - Remote

Katmai, Jacksonville, FL
$50,000 - $60,000 per year
1 day ago
SummaryDesigns and prepares technical drawings and plans.Essential Duties & ResponsibilitiesLiaises with architects and engineers and uses software to convert their designs into technical drawings.Supports Engineers, Technologists, Architects, and other professionals by producing designs and drawings based on exact specifications.Generates technical designs.Researches data for drafts.Creates 3D designs.Maintains regular and punctual attendance.Performs other duties as assigned.Supervisory ResponsibilitiesNone.Job RequirementsMinimum QualificationsFour (4) years of...

FAST Coordinator

Paul Davis Canada, Jacksonville, FL
$21.6 - $26.45 per hour
3 days ago
BenefitsCompany ShirtsPaid Holidays, Vacation & Sick DaysMedical, Dental, & Vision Benefits401(k) matchingParental leaveTraining & developmentWellness resourcesJoin Our National Team as a FAST Coordinator!Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks a FAST Coordinator to...

Scheduling Assistant

FXBC Mid North Coast, Jacksonville, FL
$18.8 - $28.5 per hour
1 week ago
Job Title: Scheduling Assistant at FXBC Mid North CoastLocation: United States (Remote)Company OverviewFXBC Mid North Coast is a leading provider of innovative business technology solutions, specializing in photocopiers, phone systems, advertising screens, interactive screens, and office automation. We believe in fostering a collaborative and inclusive work culture where employees can thrive and grow in their careers.Job OverviewAs a Scheduling Assistant,...