Patient Experience Specialist
Wellbox Virtual Care Solutions
Date: 2 weeks ago
City: Jacksonville, FL
Contract type: Full time
Remote
Wellbox is a growing healthcare company focused on improving lives through comprehensive virtual care solutions. We are looking for a highly motivated candidate with strong customer service experience to join our team. As a key point of contact for patients, you will be essential in ensuring a positive and supportive experience, demonstrating empathy and professionalism in all interactions.
In this role, you will address patient concerns, assist with non-clinical questions, and conduct satisfaction surveys to improve the patient experience. You will also work closely with the Clinical Delivery team and re-engage patients who are not currently active in our Care Management program. Continuous improvement of patient satisfaction through proactive problem-solving and feedback coordination is a key focus.
To succeed, candidates must have at least two years of healthcare experience, one year in a Patient Engagement or Experience role, and strong customer service skills. A Medical Assistant certification (CMA) is required. A private workspace and HIPAA compliance is required.
In this role, you will address patient concerns, assist with non-clinical questions, and conduct satisfaction surveys to improve the patient experience. You will also work closely with the Clinical Delivery team and re-engage patients who are not currently active in our Care Management program. Continuous improvement of patient satisfaction through proactive problem-solving and feedback coordination is a key focus.
To succeed, candidates must have at least two years of healthcare experience, one year in a Patient Engagement or Experience role, and strong customer service skills. A Medical Assistant certification (CMA) is required. A private workspace and HIPAA compliance is required.
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