Patient Care Coordinator

Overview

Frontier Veterinary Hospital has an opportunity for a Full Time Patient Care Coordinator to join our team!

Location: 4500 NE Cornell Road Hillsboro, Oregon 97124

Compensation: $18-22/Hour

What We Offer

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

Job Summary: Looking for an energetic environment where no day is ever the same? Our Patient Care Coordinators are part of our Client Service Team, providing support for clients, patients and our medical team. Patient Care Coordinators are there every step of the way through our patients' appointments in and out of the exam room. You'll help pets get the medical care they need while offering pet parents a caring and supportive experience in collaboration with our veterinarians and technicians. A successful candidate will be flexible and excited to work some Reception shifts as part of a well-rounded care team. All of this is done with empathy, courtesy and attention to hospital workflow.

You'll join a collaborative Client Service Team, where we solve problems together and support each other while having fun! Our beliefs in transparency, teamwork and awesome customer service help us provide customized service to patients and clients, and empower our team with tools for problem solving and creativity.

We are open 7 days a week to serve pets and pet parents, so evening and weekend availability is required. While veterinary experience isn't required, we do require a cover letter for candidates without prior experience, highlighting why a career in veterinary medicine and customer service is a good fit for your skills and experience.

Responsibilities

Essential Functions:

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.
  
  

Additional Functions

• Performs other related duties as assigned.
  
  

Qualifications

Required Knowledge, Skills and Abilities:

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.
  
  

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Required Education And Experience

• High school diploma.
  
  

Preferred Education And Experience

• Medical terminology
  
  

Physical Requirements

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.
  
  

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.