Patient Access Specialist

Job Summary

Patient Access Specialist - Float Pool

Location: Novant Health Martinat Rehabilitation Center, Winston-Salem, NC

Schedule: Full-time, variable hours between 7:00 AM - 6:00 PM (weekdays and weekends)

Position: Full-time, benefitted

Why Choose Novant Health?

At Novant Health, we’re committed to creating an inclusive and supportive work environment where every team member is valued and empowered to grow. We provide meaningful opportunities to make a real difference in patient care while advancing your professional development.

Join our Float Pool team and be a vital part of delivering exceptional care from the very first patient interaction. In this flexible, full-time role, you'll support multiple hospital entry points—including the Emergency Department, Outpatient Imaging, and Outpatient Surgery—by providing registration and administrative support.

Key Responsibilities

• Perform registration, insurance verification, and payment collection
• Accurately gather and process patient demographic and financial information
• Assist patients in person, including bedside or physical support when needed
• Ensure compliance with state, federal, and Joint Commission guidelines
• Cross-train and rotate through multiple departments as needed
• Maintain professionalism in a fast-paced, high-volume environment
  
  

We’re looking for team members who are adaptable, detail-oriented, and committed to delivering a positive patient experience every time.

Let Novant Health be the destination for your professional journey.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
  
  

Qualifications

• Education: High School Diploma or GED, required.
• Experience:
• Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred.
• One year Customer Service experience in any field, preferred.
• One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred.
• Additional Skills (required):
• Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points.
• Additional Skills (preferred): Reading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits.
  

Job Opening ID

93270