Patient Access Manager (Remote)

Envision Radiology is adding a Full Time Patient Access Manager to our team!

Monday - Friday, 40 hours/week | Position Pay Range $71,050 - $88,800

Summary/Objective

The Patient Access Manager provides strategic leadership to the patient care coordinator and prior authorization teams. Reviews procedures and analytics to ensure accuracy and effectiveness of the scheduling and prior authorization processes. Oversees business and operational aspects while working closely with leadership to meet company goals and objectives. Supports company initiatives by adopting new approaches, practices and processes to deliver unmistakable quality, spectacular service and operational excellence on a consistent basis.

Essential Functions

• Provides leadership and operational support for the Patient Care Coordinator and Prior Authorization teams.
• Responsible for incoming patient communications, to include but not limited to, inbound scheduling phones, email, online and text notifications. Will assist operational leadership with setup and maintenance of inbound routing.
• Assist Patient Access Supervisors with hiring, coaching, and leading of their teams.
• Tracks and analyzes Key Performance Indicator data trends. Collaborates with Operational and Patient Acquisition teams to develop strategic recommendations to achieve and improve desired service levels and performance. Set and communicate clear expectations of KPI’s to Patient Access teams.
• Prepare and review reports to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Must have a broad knowledge of Contact Center metrics (Call Handle time, abandoned %, conformance, quality, etc.), as well as Prior authorization metrics (payer relations, authorization turnaround times, third party vendor, etc.).
• Conduct staff performance reviews; assess needs, cost/benefit analysis, and other operational assessments related to the team.
• Implements and enforces all applicable regulatory standards, requirements, and guidelines, and ensures compliance of policies and procedures.
• Identifies training opportunities to include new hire and ongoing education (i.e. - updated processes, “up-training”, company policies, etc.).
• Supports the Concierge team by aligning operational and marketing needs as it relates to strategic accounts and specialty contracts.
• Monitors patient service feedback and responds to all escalated customer service issues in a timely and professional manner.
• Other duties as assigned.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Leadership
• Results Focus
• Performance Management
• Communication Proficiency
• Customer/Client Focus
• Organizational Skills
• Time Management
• Teamwork and Collaboration
• Problem Solving/Analysis
  
  

Supervisory Responsibilities

This position provides daily leadership and operational support to the Patient Access Team and Prior Authorization Supervisors. This position also assists with performance management and the hiring of the employees within the department.

Work Environment

This job operates remotely and must adhere to the work at home requirements. There may be travel required for Leadership Training, onsite center visit and/or center collaboration. Travel will be less than 15% of the time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

Some periodic travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

 Three plus years’ experience in customer service – healthcare environment preferred

 Two plus years’ experience in a supervisory or lead position – preferred

 Knowledge of medical terminology – preferred

 Detail oriented, self-motivated, a problem solver, and a team player

 Ability to navigate multiple computer screens and browsers quickly and accurately

 Ability to excel in a very fast-pace team environment

 Ability to continuously “exceed” company and customer expectation

 Strong communication skills & professional demeanor

Education/Certifications

 Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compliance

Adheres to Envisions Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

Below is a list of benefits that are offered to employees, once eligibility is met.

 Health Benefits: Medical/Dental/Vision/Life Insurance

 Company Matched 401k Plan

 Employee Stock Ownership Plan

 Paid Time Off + Paid Holidays

 Employee Assistance Program

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.