Order Management Analyst

As the Order Management Analyst, you will be responsible for ensuring the customer’s orders are shipped on time by working with multiple internal departments to get ahead of possible delays and troubleshoot issues as they arise. This includes keeping the sales team apprised of any potential delays and working with them towards a solution.

What Will You Do:

• Help ensure our customers’ ship dates are met.
• Work with Asia counterparts to ensure information on our customers’ orders aligns with final shipping details and troubleshoot issues as they arise.
• Be a liaison between sales and multiple internal departments.
• Frequently present and actively participate in meetings with various teams.
• As potential issues arise that may prevent on-time shipment, collaborate with internal teams to arrive at the best possible outcome.
• Maintain visibility of development & production issues that could impact on-time delivery.
• Maintain multiple documents to keep internal teams updated on the latest customer program information.
• Assist in developing or updating account-specific processes as the need arises to maintain efficiency and transparency.
• Run reports and work on special projects as needed.
  
  

Supervisory Responsibilities: None

What We Are Looking For:

• 2-4 years of order management/processing and or Asia/retail operations experience.
• Excellent communication skills (Written & Verbal).
• Proficiency with Excel spreadsheets and Google Sheets.
• Problem solver and analytical thinker.
• Ability to work in a collaborative, team-oriented environment.
• Professional attitude, good organizational skills, and dependability.
• Self-motivated and proactive.
• Ability to multitask.
• Retail operation experience.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provides the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What we offer:

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.
  
  

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Hello Kitty, Star Wars, Disney, BumBumz, and Adopt Me. In addition to toys, offerings include virtual games, costumes, and pet products. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit www.jazwares.com and follow us on LinkedIn, X, Instagram, and Facebook