Claim Handler - Liability

About DHL

DHL Group is a global logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Ready to immerse yourself in the exciting world of DHL? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global team of professionals and benefit from a wide range of development opportunities.

Job Purpose:

The Property and Auto Physical Damage Claims Adjuster will be responsible for independently managing first-party commercial property damage claims, including losses to company-owned buildings, machinery, equipment, and vehicles. The role ensures timely and technically sound investigation, evaluation, and resolution of both property and auto physical damage claims, protecting the company's financial interests and operational continuity. This position is critical to maintaining service levels, controlling indemnity costs, and mitigating business interruption across multiple lines of exposure, while contributing positively to a collaborative team environment.

Your Tasks:

• Investigate and manage first-party property and auto physical damage claims from first notice through final resolution.
• Evaluate building, equipment, and vehicle damages, determine coverage applicability, and establish appropriate reserves.
• Coordinate repairs with vendors, contractors, body shops, and internal stakeholders to ensure timely restoration of operations and assets.
• Negotiate repair estimates and settlements in accordance with policy terms, fleet standards, and company guidelines.
• Maintain accurate and detailed claim file documentation to support audit compliance, carrier reporting, and financial accuracy.
• Collaborate closely with liability adjusters and other departments to ensure seamless claims handling across exposures.
• Identify and pursue subrogation opportunities when third parties contribute to property or auto losses.
• Provide regular claim updates, large-loss reports, and risk trend analyses to senior leadership.
• Support recovery efforts with insurers and brokers in the event of major property or fleet claims exceeding retention levels.
• Foster a positive, team-oriented environment by actively sharing knowledge, being open to feedback, and supporting colleagues across the claims department.
  
  
  

Your Profile:

• 3–5+ years of first-party commercial property and/or auto physical damage claims handling experience, preferably in a corporate risk management or insurance carrier environment.
• Experience managing claims involving commercial fleets, trailers, machinery, terminals, and building assets.
• Active or obtainable adjuster’s license(s) where required.
• Bachelor’s degree preferred; equivalent combination of education and claims experience accepted.
  
  
  

We Offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits
  
  
  

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.