Optical Office General Manager

Summary:
To deliver consistent, high-quality patient and customer experience in a fast-paced environment encompassing retail, lab, and optometric services in order to support the key results of the organization. General Managers meet operational goals by ensuring the following responsibilities are implemented consistently, with an underlying commitment to the organization’s values, the patients and customers, office staff, and excellence in execution.

This position is responsible for:
Fostering an office environment that is focused on consistently delivering exceptional patient/customer service
Daily direct over-site of personnel and operations of the office, assigning specific tasks, duties, and schedules
Keeping office staff up to date on required skills-based, policy, and procedure training
Implementation of organization selling strategies
Partnering with Marketing Manager to generate daily, weekly, monthly reports pertaining to sales, insurance, payroll, and staff
Daily bank deposits and sending previous day’s close totals to the Accounting Team
Ensuring staff benchmark performance meets or exceeds office goals
Scheduling staff in accordance with payroll guidelines set by the Market Manager or upper management
Primary point of contact for weekly payroll accuracy of the office staff

Technical Skills and Competencies:
Excellent verbal and written communication skills
Strong leadership, management, and team-building skills
Strong analytical and computer skills
Sound judgment, problem-solving and decision making
Organizational skills
Ability to perform all aspects in regard to optical prescriptions, measurements, product
knowledge, adjustments, repairs, troubleshooting patient concerns, verify accuracy of orders
Comprehension of vision and medical insurance

Organizational and Compliance Duties:
Support implementation of new technology and equipment
Schedule meetings with staff to ensure the organization’s policies and procedures are being communicated and adhered to
Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
Monitor processes to ensure compliance with the organization’s policies and guidelines
Inventory management: optical frames, lab, office supplies
Maintaining and creating a safe, clean, organized and inviting environment for both patients/customers and staff by either assigned or assumed responsibilities